Teams | Collaboration | Customer Service | Project Management

Turning Lenny's Podcast into a game using Miro and AI coding

I turned 300+ Lenny's Podcast episodes into a Pokémon-style role playing game using Miro and AI. Guess what? The hardest part wasn't the code. Anyone can build anything now with tools like Claude and Cursor. What most people miss is that the real work happens before you write a single line of code: nailing your idea and turning it into context AI can actually use. That's what I want to show you.

Top trends in internal communications: AI, trust, and the rise of strategic IC

The fundamentals of internal communications haven't changed. Employees need clarity, context, and trust. But the environment around those fundamentals has shifted considerably. For many IC teams, the gap between what’s expected of them and what they’re equipped to deliver has only increased.

How to Improve Customer Support to Drive Business Growth

Struggling with support debt? This video walks through how B2B organizations are either treating support as a cost center or using as strategic lift to drive the business forward. Learn where to unlock the signals that you success, product, and growth teams need to drive revenue. For more information on how to transform your support operations from a cost center into a signal center.

Slack School | Acing Accessibility

If you’ve ever squinted at your screen or felt overwhelmed by a sea of moving GIFs, it’s time to give your eyes a break. In this episode, we’re diving into your preferences to show you how to enable the OpenDyslexic font, set high-contrast visual themes, and use a simplified layout to keep things clear and easy to find. You’ll also learn how to manage animations and reorder screen reader elements so your workspace works best for you. Class dismissed!

Employee Monitoring Market is on Track to Hit $7.6 Billion by 2029. Here's Why

The global employee monitoring software market is expected to grow from about $7.27 billion to $7.61 billion by 2029. This means the compound annual growth rate (CAGR) is around 16.9% to 18.1% each year, according to The Business Research Company. This big growth is happening for three main reasons. First, more people are working from home or in mixed office-home settings now. Second, companies need better ways to protect their computer systems.

Best Enterprise Workflow Automation Software in 2026

Before I joined Teamwork.com, I spent many years working at agencies and start-ups that were scaling fast. One pattern kept repeating: a team would nail their project delivery process at 20 people, then completely fall apart at 50. The manual workflows that held things together, spreadsheets tracking approvals, email chains for resource requests, copy-paste status updates, all broke the moment the org tried to scale. The case for project management automation is obvious in hindsight.

What's new in Teamwork.com | April 2026

April’s roundup is all about giving you more control and clarity across your work—from the new Insights Panel that brings customizable, widget-based reporting into a single view, to deeper AI integrations with Claude Cowork for real-time project insights. We’ve also introduced more flexible quote settings, expanded automation capabilities across the platform, and given you more visibility over Scheduled Reports.

View AI agent conversations as tickets in Agent Workspace | Zendesk demo video

Give your team full visibility into AI-powered conversations within Agent Workspace and Support. Previously, AI agent conversations were only briefly visible in Admin Center. Now, every AI conversation becomes a ticket at the start, visible in Agent Workspace. In this video, we'll show you how to surface these tickets, create filtered views, and explore how these tickets give you deeper insight into your automated resolutions. Ideal for teams scaling support with AI.