Teams | Collaboration | Customer Service | Project Management

TrackingTime

How to Manage Time Off Policies Across Distributed Teams

Jun 29, 2026 By TrackingTime In TrackingTime
Managing time off in distributed teams can be a nightmare for agencies. Holiday calendars, PTO rules, approval paths, and work schedules become increasingly difficult to manage as teams add employees in different countries. This guide shows how to centralize time-off management across distributed teams, so HR and People Ops can manage requests, balances, approvals, and availability without relying on separate spreadsheets for each region.
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Why More AI Output Doesn't Mean More Progress

Jun 27, 2026 By Miro In Miro
When everyone on your team is using AI, output goes up. But Relevance AI Co-founder & CEO Jacky Koh noticed something unexpected: the vector gets shorter. More work. Less progress. In this closing keynote from Canvas 26 Sydney, Jacky Koh and Poorva Bhardwaj share what it's actually like to run a company where agents and humans genuinely work side by side — and what that's taught them about alignment, unintentional AI adoption, and what it takes to turn a successful pilot into org-wide change.
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we360 ai

What Is Time Theft at the Workplace and How Do You Prevent It?

Jun 26, 2026 By Lokesh Kumar In We360.ai
‍ "Time theft" is one of those phrases that sounds more sinister than the reality usually is. Most of it isn't employees scheming to defraud the company — it's buddy punching, long unlogged breaks, or hours quietly lost to distraction. But it's real, it adds up, and across a whole team it can quietly drain serious money and fairness from a business.
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wanywhere

5 Hidden Productivity Killers in BPO Operations (And How to Fix Them)

Jun 26, 2026 By wAnywhere In wAnywhere
Your agents are logged in. Your dashboards are green. Your reports say utilisation is at 82%. Yet SLAs are slipping, CSAT scores are dipping, and your best team leads cannot explain where the hours are going. This is the central paradox of BPO productivity: the losses that hurt you most are the ones that never show up in your standard reports.
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asana

How the revenue team at Asana saved $100k a year by automating workflows

Jun 26, 2026 By Asana In Asana
When Steven Borobio-Bennett, APJ Programs and Operations Leads at Asana, starts his day, his Slack inbox is already full. Reps and partners from across the region come to him when something needs attention—a deal question, an escalation, a process issue that needs a fast answer. The messages never stop. Steven is the expert they need, but he’s only one person. And when response time slowed down to days, deals slowed down with them.
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What are AI Agents for customer service? Zendesk AI explained (2026)

Jun 26, 2026 By Zendesk In Zendesk
AI agents are everywhere right now — but what actually makes them different from traditional chatbots? In this video, we break down how agents work, what happens behind the scenes when they receive a customer request, and why modern AI customer service agents are designed to do much more than answer questions.
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