What's New in OneDesk - August 2026
The latest release of OneDesk is now live! This release brings some big new features as well as some frequently requested enhancements.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
AT&T and Verizon China Hack: End-to-End Encryption is Critical But Not Enough
The recent revelations of China’s hack of western telecommunications providers across multiple countries are a red flag for corporate and government leaders who care about their sensitive data. The exfiltration of massive amounts of Internet data from western mobile and fixed line networks tells us that end-to-end encryption of internal data is table stakes, and that data protection requires a zero-trust, zero-knowledge, and post-quantum-friendly approach.
From Time Logs to Decisions: A Data Maturity Model for Service Businesses
Most service businesses aren’t struggling with a lack of data. Your teams track time. Projects generate status updates. Managers review utilization reports. Finance teams monitor revenue and costs. Yet when you answer, the picture is often unclear. The challenge isn’t collecting information. It’s connecting information in a way to help you make better decisions.
Rocket.Chat and Damovo Bring Sovereign Communications to German Institutions
Digital sovereignty has become one of the defining questions for European institutions. Governments, defence organizations, and public bodies across the continent are re-examining who controls the infrastructure their operations depend on, and increasingly, the answer matters more than where a server happens to sit.
Why 'easy to use' is becoming an enterprise requirement
Usability benefits customers through consistency and employees through lower effort. Find out more about our take on the industry shift in favour of easy-to-use software.
The Four Risks That Enterprises Must Consider in Digital Collaboration
Digital collaboration, including messaging, conferencing, and content collaboration, has become the connective tissue of modern organizations. But for IT, cybersecurity, and compliance leaders, that connective tissue has also become a growing liability because of a gap between their perceptions and the reality of risk.
Auto assist onboarding: Set up Auto assist in 5 minutes | Zendesk
Getting value from AI shouldn’t require weeks of configuration. That’s why we’ve launched a new guided setup experience for Copilot’s Auto Assist. Admins are guided through three simple steps that take less than 5 minutes to complete:→ Connect internal and external knowledge→ Set access permissions→ Review and publish AI-generated procedures Less configuration for admins. More AI-powered guidance for agents to drive faster, higher-quality resolutions from day one.
How to Install the Slack CLI | Slack
You can install the Slack CLI with a single command. From there, you've got everything you need to build AI agents in Slack.
What Is Process Intelligence? A Definition and How It Differs From Process Mining
Process intelligence explained: what it is, why it’s different from process mining, and how it reveals how work actually happens.
Return to Office: Why Attendance Is the Weakest Metric You Could Have Chosen
Whatever your RTO position, badge data cannot tell you whether the policy worked. Here’s what to measure instead, and how to report it credibly.