The widget provides a simple, one-off integration with your website. Once integrated, you can configure the widget from your OneDesk without any additional updates to your website. The widget gives customers access to several customer applications, displayed as tabs within the widget.
We’re delighted to bring you exciting updates from Teamwork this month, featuring the new and improved Workload Planner, Table View in My Work, Ticket Templates, and our new emojis.
Discover how workload management experts translate company-wide initiatives into concrete, achievable projects.
There are many ways to measure customer satisfaction but the most effective way of doing so is by measuring your Net Promoter Score (NPS). You may already be using a few simple metrics such as Customer Satisfaction (CSAT) to monitor how happy your customers are. These metrics can play an integral role in ensuring that your brand consistently provides a great customer experience.
The still-ongoing COVID-19 pandemic has been a challenge for us all, to be sure — but it's also brought with it its fair share of lessons that will continue to be relevant and valuable long after everything has calmed down again. This is particularly true in terms of what it has taught us about data — something that has been an essential part of the response for communities, governments and businesses everywhere.
Today’s work-from-anywhere world has turned the IT world upside down. Whether in-office, at home, or on the go, global teams need to be able to seamlessly use their favorite tools from any location—without putting their organization’s data at risk.
Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.
