Teams | Collaboration | Customer Service | Project Management

How customers are using Confluence Agents to turn knowledge into action

Since we first launched custom agents in May of 2024, we’ve seen teams use Rovo to build agents in Confluence that help them accomplish everything from turning customer feedback into PRDs to maintaining consistency across large sets of data and processes. And agents are getting even more popular, with over 5M invocations of agents every month. They take the foundation of knowledge that lives in Confluence, and act on it, saving customers over 200K hours in February alone.

Miro Flip Cards Tutorial - Create Interactive Reveals in Seconds

Static content loses audiences. Flip Cards in Miro turn presentations, workshops, and retrospectives into interactive experiences where participants engage instead of just watching. In this video, we show you how to add and customize Flip Cards, and walk through creative use cases from team icebreakers and retros to stakeholder feature reveals and learning materials. One click. One reveal. Way more engagement.

Best Digital Tools to Successfully Run a Remote AI Company

Remote work has completely changed how modern AI companies operate. Today, many AI startups and tech businesses manage distributed teams across different cities and countries while maintaining high productivity and steady growth. Remote employees often work more efficiently, enjoy better flexibility, and help businesses reduce office-related costs. However, running a remote AI company is not always simple.

Procedure recommendations: Get AI-generated procedures based on your ticket data | What's New

Set up and improve auto assist faster with AI-generated procedure recommendations. Each week, AI analyzes your ticket data, top intents, and knowledge content to generate draft procedures grounded in your most common support issues. Review, edit, and publish these drafts in Knowledge admin—then monitor acceptance rates and usage to continuously refine performance. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

How to avoid task overload (and protect your team's best work)

Every project manager I've worked with has hit the same wall. You're juggling three client projects, a fourth lands on your desk, and suddenly the whole team is underwater. Nobody said yes to the overload. It just crept in. And by the time you notice, someone's already missed a deadline or quietly started working evenings. That's what task overload does to professional services teams. It doesn't announce itself.