Teams | Collaboration | Customer Service | Project Management

chanty

Can AI Really Save You Time on Email?

Aug 25, 2026 By Roman Chornovol In Chanty
Email is one of the few workplace tools that creates more work simply by being available. Every message asks for a small decision: open it now or later, reply or ignore, archive or keep, delegate or handle personally. None of these decisions seems particularly demanding on its own, but together they can consume a surprising amount of time and attention. The problem is not always the number of messages.
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workativ

Freshservice AI Agent Guide 2026: Pricing & Use Cases

Aug 25, 2026 By Deepa Majumder In Workativ
IT support has a familiar problem. An employee says, “I can’t access Salesforce,” but solving that request may involve much more than answering a question. Someone has to understand what access is needed, check whether the employee is eligible, collect missing information, trigger an approval, update an identity platform, record the request in the ITSM system, and tell the employee when it is complete. For years, service desk chatbots solved only the first part of that journey.
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atlassian

AI polish makes it harder to spot problems. But there's a quick fix.

Aug 25, 2026 By Dr. Molly Sands In Atlassian
AI makes it quick and easy to turn rough notes into a clean, easy-to-read document. Job well done, right? Think again. Atlassian’s Teamwork Lab suspected that this professional veneer—what we call “AI polish”—makes it harder to spot foundational flaws and give feedback, so we tested it. We wanted to know: Does AI polish make it harder to identify problems in early drafts? How can we solve for this blind spot?
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Workstatus Changelog | What's New in This Sprint

Aug 25, 2026 By Workstatus In WorkStatus
A lot can change in one sprint. This time, we’ve made Workstatus cleaner, simpler, and stronger - from a redesigned reporting experience to major backend improvements. Here’s what you’ll find in this video: Redesigned Reports - See what’s changed across Expense, Project & Task, App & URL, Weekly, Time Off Transaction, and Attendance reports. A More Consistent Experience - Updated typography and visual improvements across billing, subscriptions, settings, and more.
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3 tips every internal communicator needs to hear ft. Carolyn Clark, Simpplr

Aug 25, 2026 By Simpplr In Simpplr
Internal communications is evolving fast — and the communicators who stay ahead are the ones rethinking how they work, not just what they produce. Carolyn Clark, Simpplr's VP of Communications and EX Strategy, shares her top 3 tips for modern communicators: from leading with context over content, to leveraging AI in your comms workflow, to getting into the strategic rooms where decisions get made.
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Group approver: Assign approval requests to a team | What's New

Aug 25, 2026 By Zendesk In Zendesk
Say goodbye to approval bottlenecks by assigning requests to a group instead of a single individual. With group approver, any member of the designated group can review and complete the approval—so requests move forward faster. The first group member to respond becomes the recorded approver, and all members receive notifications and visibility in Agent Home. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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scoro

When (And How) to Make Your First Operations Hire

Aug 25, 2026 By Sean Collins In Scoro
As an owner or managing director, you often assume ops responsibilities by default. But that’s a short-term solution. One that inevitably leads to problems and burnout as the business grows. And being overwhelmed often leads to rushing your first ops hire. Then, instead of being able to fix problems, your new team member gets stuck firefighting. Hire strategically instead, with our seven-step process.
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wanywhere

Why every employee device is a security risk and how to close the gap

Aug 25, 2026 By wAnywhere In wAnywhere
The office perimeter is gone. Work now happens on laptops in living rooms, phones on home Wi-Fi, USB drives passed between desks, and screens left unlocked in co-working spaces. None of that sits behind the firewall your IT team spent years building. Most security budgets still protect the network far better than they protect the device at the edge of it, and that gap is where endpoint security risks quietly build up.
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