Teams | Collaboration | Customer Service | Project Management

The suprising things your rates should account for

Are you really getting paid for every hour your team spends on clients? Rich Brett says probably not – and your pricing should reflect that. Building in buffer for overservicing and utilisation isn't pessimism. It's risk management. And if the number you land on is twice what the market will bear, that's not a pricing problem. That's a business model problem.

Why Hybrid Teams Need to Rethink Physical Access Control, Not Just Digital Security

For years, "workplace security" mostly meant firewalls, endpoint protection, and password policies. IT and security teams poured resources into locking down networks, devices, and cloud apps, while the physical side of the office, badges, door readers, visitor logs, was treated as a background system that just needed to work. Nobody thought much about it. Hybrid work changed that quietly, then all at once.

New research reveals how AI is making jobs bigger

When a tool can do in seconds what used to take hours, it’s natural to wonder if there will be any work left for humans. But new research from Atlassian’s Teamwork Lab suggests the opposite: Rather than shrinking an employee’s remit, AI appears to be expanding both the breadth of what employees take on and the depth at which they operate.

IT Services Utilization Benchmarks: Are You Above or Below Profitability?

Ever feel like your team is busy, but profitability is still inconsistent? This is a very common challenge for many IT service teams: they work at full capacity, yet the stronger margins don’t always follow. In service businesses, utilization plays a very important role in profitability.

Inside the build: How Asana made goals work the way your team does

Clear expectations and a sense of mission make work meaningful—yet data shows both are harder to achieve than it seems. Only 46% of employees feel clear about what’s expected of them at work, according to a 2025 Gallup poll. Meanwhile, only 31% of managers feel engaged. Asana Goals was built to close that gap by giving teams a structured way to connect daily work to the results that matter. Asana Goals gives every team a single place to define what success looks like.

How Asana made goals work the way your team does

When work feels disconnected from purpose, clarity is the fix. Here's how Asana built the Goals feature that lets every team define success on their own terms. Creating subtasks in Asana used to mean leaving your project view. Take a look inside the build to see how the team built a faster, more direct path. Chapters: More from Asana.

How Rovo helps finance close the books faster | Atlassian

Managing financial systems at scale is complex. Multiple SaaS applications, ERP integrations, transaction flows, and month-end close activities must work seamlessly to ensure data integrity and reporting accuracy. In this video, Alex Auerbach, on the Finance AI and Enablement team at Atlassian, shares how they built Finance360, a Rovo agent that delivers real-time monitoring, proactive alerts, and intelligent troubleshooting across critical financial systems.

Workstatus Updates v6.18: New Reporting Suite, Client Portal Enhancements & Smarter Workflows

The latest Workstatus release is here with powerful new reporting capabilities, expanded Client Portal features, and a smoother experience across your entire workspace. In this video, you'll discover: Advanced Reporting Capacity & Bench Report for smarter resource planning Billable vs. Non-Billable Hours Report for utilization insights Timesheet Submission Report for improved compliance Cleaner report organization with pinned reports, scheduling, exports, and email sharing.