Teams | Collaboration | Customer Service | Project Management

Incident Management Best Practices: Streamlined Operations Guide

Incident management best practices is the backbone of a seamless IT support operation, but it’s not just about resolving issues – it’s about doing it efficiently and effectively. In this article, we’ll walk you through essential incident management best practices, offering valuable insights and real-world examples.

4 ways to preserve company culture during an Agile Transformation

“Change is the only constant,” the Greek philosopher Heraclitus once said. And in today’s rapidly evolving tech landscape, this statement has never been more valid. But with change comes fear — especially when it threatens the established ways of doing things in a company. Agile transformations, though rewarding, can bring about such fears.

HR Insights Into Employee Monitoring For Improved Productivity

In a modern business landscape filled with stiff competition, every organization knows that productivity is its lifeline to progress. Creating it isn't easy, though; there's no direct 'on' switch that you can flip to make your team instantly more productive. Truly increasing productivity is a matter of getting into the nitty-gritty of how employees work and think. ‍ Fortunately, there are tools that can help with that.

How Customer Service leaders can manage remote teams better

What's the best way to manage a remote Customer Service team? Support leaders, Oliver Jackson and Tina Baljian discuss how Geckoboard has helped them manage distibuted teams, and keep everyone align around the metrics that matter – no matter where they are in the world.

Understanding & Leveraging Employee Experience Tech

The significance of prioritizing employee experience cannot be ignored. Employee experience technology, a catalyst for fostering a productive work environment, has been gaining remarkable momentum. According to a recent survey, a staggering 83% of companies are now considering employee experience improvement, recognizing its profound impact on In this blog post, we’ll see the huge potential of employee experience tech, offering insights into how it can shape the future of work.