Teams | Collaboration | Customer Service | Project Management

If your company manages multiple services, brands, or a variety of departments each with different workflows, branding or websites, it is important to be sure your clients are receiving properly tailored support. On the other hand, you’ll want your agents to have centralized communication and a streamlined workflow to manage tickets and tasks, even across brands. Luckily, OneDesk’s robust customization options allow companies of all kinds to to set up their apps to best fit their needs.

There has been no shortage of digital ink spilled about the merits and pitfalls of remote work. A seemingly unending surge of worker surveys, scientific studies, pundit prognostications and C-suite demands have coalesced around the one intractable truth — nobody seems to agree if remote work is a productivity boon or bust. To be sure, today’s companies are highly motivated to understand this dynamic.

When something works for a specific part of your company, it makes sense to look for ways to apply it to other sectors. Enterprise Service Management (ESM) is your go-to strategy when attempting to optimize, streamline, and generally improve service throughout your organization.

When we ask our customers what IT teams appreciate most about Mattermost, security is often at the top of the list. The fine-grained control of Mattermost capabilities and the ownership of their critical data within Mattermost are the two most cited benefits. But ownership of data also implies responsibility, and much of the burden of this responsibility is placed on IT to manually execute.

Companies have been remaking the work experience over the past couple of years. This has included adjusting the way they hire, reshaping communication standards to operate well in an at least partially remote atmosphere, and developing a stronger culture overall. These shifts and changes have certainly created obstacles for scaling, but we are proud to announce that 2021 was a fantastic year of growth at Courier!

Here’s the bounce-back formula every manager needs in their playbook.

ProSiebenSat.1 combines leading entertainment brands with a wide Dating & Video as well as Commerce & Ventures portfolio under one roof. Offering the latest in entertainment on any device, ProSiebenSat.1 is the company behind some of the most exciting TV broadcasts in German-speaking countries, using its TV reach and advertising power to build up consumer brands. Furthermore, ParshipMeet Group, a leading global player in the dating segment, is part of ProSiebenSat.1.