Teams | Collaboration | Customer Service | Project Management

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How firms can drive collaboration while complying with regulatory standards.

Insightful is bringing you details on our newest security feature - Audit Logs! Find out how it works, and how it will help your organization stay safe and compliant.

Building a positive work environment and a thriving company culture should be one of your main aims as a leader. This becomes even more important when you’re dealing with a remote team and want to make sure everyone is still included. Creating a positive work environment and a strong team can mean many things. It could include giving your team regular breaks (to let them play a cheeky round of lucky pharaoh) or organizing social activities. Improving work morale is also great for your business.

Major incidents are, by their very nature, stressful and intense. The ITIL 4 definition of a major incident is: High-stress situations can cause conflict that left unchecked could delay the fix effort. Since we already have a definitive guide on incident management, this blog post will focus specifically on the major incident management process.

Video calling apps have become an essential part of everyday life, whether personal or business. Everyone, especially during the pandemic, had a strong desire to know the whereabouts of others, which video calls made possible. While some people were evaluating their relatives, friends, etc., health, others were checking their employees' both health and resources to continue with their regular operations while working remotely.

What’s one business concept that's widely recognized as important, often blamed when projects go off the rails, and rarely defined clearly? If you guessed project visibility, you’ve got a great mind for projects – or maybe you just read the giant title up above. Either way, kudos to you! Many organizations and project leaders seem to recognize the importance of project visibility, but too often it’s defined by its absence.

Organizations are under constant pressure to release new features and products in today’s business environment. This necessitates the use of agile project management practices, which help teams move FAST (Forward, Achieve, Synergize, and Troubleshoot). Agile project management has been rapidly growing in popularity over the last few years, and it’s clear why.