Teams | Collaboration | Customer Service | Project Management

Influencer Marketing in BPO Industry: An Unusual Acquisition Channel

In this interview, Cody Barton, the founder of StartVirtual, discusses the growth and challenges his company has faced in providing virtual assistance services in the real estate industry. Despite the uncertain environment caused by the COVID-19 pandemic, StartVirtual decided to fast-track their launch in March 2020. Cody shares their journey from being a real estate business owner to creating a virtual assistant company, and how they expanded their services to insurance and bookkeeping.

Work-life harmony, not balance with Marla J. Albertie, Owner & Founder of Truth Speaks Group

This episode features an interview with Marla J. Albertie, Owner and Founder of Truth Speaks Group. In this episode, Amanda and Marla discuss why cultural fit is a myth, how to brag about yourself, and what we’re getting wrong about DE&I.

M-Files Administrator: Creating Common and Restricted Views | The Smarter Way To Work

Normally, views are created for personal use only. If you wish, you can define the view to be a common view visible to a desired user group. To define a common view, you need the document vault permission for managing the common document vault's common views. Does your M-Files look different? - This video features the latest M-Files user interface (released in November 2022). Please note that the lessons in this video still apply.

Attendance Point System: A Strategy for Managing Employee Absences

Delve into the intricacies of the attendance point system for fair and efficient employee management. Learn how Insightful's employee hour tracking app can provide transparency and productivity in the modern remote work landscape. Dive deeper with our linked guide on morning meeting activities.

How the Future Works: Innovative Thinking on Flexible Workplaces

It’s widely recognized that the future of work does not involve in-person office work or traditional nine-to-five working days. Instead, studies have shown that the options are limitless when building a working culture around individual needs, strengths, and preferences. But how can you build a successful team with a unique culture across time zones and locations?

Chat Engine: 6 reasons to build a custom chat experience

In an era where technology is advancing so rapidly, Chat Engine proves to be a useful set of tools for development teams that want to build chat functionalities fast. Organizations across industries are recognizing the importance of instant messaging — be it for internal or customer communication. Simply, we are all used to talking over chat in both our private and professional lives.

Visionary Leadership in Action: How to Inspire Change and Drive Personal Growth in the Workplace

Do you want to be the best and unlock your full potential to make a difference in your organization? Well, get ready to become a visionary leader! In this article, you will learn how to gain visionary leadership skills that can help you inspire change and drive personal growth in the workplace. By developing these skills, you can become a true leader who positively impacts your team and organization. This article contains practical tips and advice to help you become your best leader.

An easier way to build Zendesk custom reports

Working in Customer Support can sometimes be a little hectic. Especially during busy periods like Black Friday or the holiday season. It’s not surprising that many CX professionals are constantly looking for ways to save time during their day. One of the simplest ways to save time is by creating tailored views of your most important metrics in the form of custom reports and dashboards.