Teams | Collaboration | Customer Service | Project Management

Benefits of Public Sites for External Monitoring

Exoprise supports monitoring from inside the firewall and outside the firewall. Every day, we have prospects spin up Synthetic Transaction Monitoring (STM) as part of their free trial to test tenant access and performance from one of the Exoprise public points of presence, which we refer to as public sites.

50+ Holiday and Vacation Quotes for Those Who Love To Travel

A vacation offers you the chance to revitalize and renew your mind and body. Vacations offer us a change of scenery, a thrill, and a means of escaping routine and fatigue. A healthy and balanced lifestyle requires vacations, just like a decent diet and regular exercise. Although some may view them as luxuries, they are important if you want to live a better and more full life. While vacations also trigger your productivity as you return with a fresh mind, Chanty does the same for you too.

Key hurdles in young startups: Trust issues, team fit, and role overload

He sheds light on the critical issues of trust and fit in the hiring process and the challenges of managing role overload within a lean team.. Learn from real experiences about the consequences of quick promotions and the risks of hiring based on first impressions. A must-watch for anyone navigating the complex journey of startup team development. Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.

How to identify and tackle key customer pain points

Customer pain points are the issues customers experience when using your product or interacting with your service. Watch the video to learn how to identify and fix them so your customers receive the experience they expect. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

What's Coming to InvGate Service Desk And Insight in 2024?

As 2023 draws to a close, we look back on a year that has not only been about growth and achievement but also about embracing change and pushing the boundaries of innovation. This year at InvGate, we witnessed a remarkable evolution in our approach to IT Service Management (ITSM) and IT Asset Management (ITAM), reflected through our flagship products, InvGate Service Desk and InvGate Insight.

Building trust through productivity analytics

As we slide into the fourth industrial revolution and the lines between physical and digital experiences fuzz, distributed work isn’t going away. Managers and employees need to trust each other, or we risk backsliding into the bad old days of panopticon monitoring. Ethical monitoring practices create an atmosphere of trust and psychological safety among team members. Employees who feel their privacy is respected are more likely to speak up, share ideas, and collaborate effectively.

Ethical employee monitoring: A path to empowerment and trust

The unfortunate legacy of employee monitoring has less to do with employee monitoring per se and more to do with management philosophies rooted in compliance and hierarchy. Early employee monitoring methods evolved from top-down, compliance-first management styles. As a result, the approaches relied on methods that weren’t exactly employee-friendly: Collaboration isn’t built in. Employees aren’t given agency. Well-being takes a backseat to hours worked.

Plan your 2023 remote holiday party with these templates

Think you can skip a holiday party with your distributed team? Think again. Remote workers reportedly admit that they feel less connected to their colleagues. That’s why festive get-togethers — which offer people a chance to forge deeper bonds and build camaraderie — are even more important. Your holiday celebration doesn’t need to suffer just because you’re apart.

Customer Success Resources l Business Rules: Macros

Learn how macros can help your team reduce their manual efforts on tickets while saving time and creating consistency across your support processes. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Business rules: Zendesk triggers and automations | Customer success resources

This video will demonstrate how to automate repetitive manual tasks that your agents must do today using business rules like triggers and automations. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.