Teams | Collaboration | Customer Service | Project Management

IT Helpdesk Chatbot

Workativ is workplace support automation SaaS platform designed to transform the way companies provide IT support to employees. To reduce Helpdesk and IT support costs, Workativ  helps companies purpose-build a IT Helpdesk Chatbot with out-of-the-box workflow automation capabilities to help employees self resolve repetitive issues and service requests autonomously without the need to contact Helpdesk. 

Professional Services Company Improves Business Processes with Scoro

Significans Automation is a Canadian-based global professional services company developing automated workflows for the graphic arts industry and positioning clients to flourish in the era of robotics and artificial intelligence. Founded in 2018, the goal is to deliver sophisticated prepress automation that will help their clients thrive in an era of robotics and artificial intelligence.

Part 1: Soft Skills Customer Service Staff Need to Make Customers Happy

Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius, 95% of customers indicated that customer service is a decisive factor in their brand loyalty. In addition, 58% of customers said that bad customer experience can lead to them abandoning a brand they otherwise enjoyed purchasing from.

Team collaboration made simple: how to save 30% of your time by eliminating email in your company

The global pandemic caused by covid-19 has highlighted several weaknesses that most companies had been avoiding for some time. From a management point of view, this scenario brought two lessons that are key for companies from now on: the first one is that the future is remote and the second one is that the secret of efficient team management is organized team collaboration.

3 secrets of professional hackers your software team needs to know about

“My job here at Atlassian is to commit crimes and then write very, very detailed confession letters – metaphorically speaking.” Meet Alex: an engineer on our security intelligence team with a wry wit and a penchant for pop-color hair. Less metaphorically speaking, the team’s job (our red team, in particular) is to hack Atlassian’s systems exactly as real attackers would.

Co-authoring via Microsoft Office in M-Files | Intelligent Information Management

With M-Files, several users can edit a document at the same time. You can check out a document for co-authoring via Microsoft Office for the web when the Microsoft Office for the web tools and co-authoring have been enabled for your vault or vaults.

Introducing Auto Governance Engine - Content Management by Simpplr

Too many intranets fail and become stale, overloaded, and useless dumping grounds. It’s time for the intelligent revolution, content revolution, and governance revolution. Simpplr’s Auto-Governance Engine solution uses AI to keep content fresh, searchable, and relevant. Because let’s face it, your company doesn’t need another junk drawer.

How to Successfully Transition to a Hybrid Workforce

In 2020, agility is making a comeback. After running its course as a business buzzword, it has become an operational necessity for companies in every sector due to the novel coronavirus pandemic’s repercussions. Most prominently, this reality manifests in our workplace arrangements, as companies grapple with the efficacy and necessity of returning to work during a pandemic.