Teams | Collaboration | Customer Service | Project Management

How to Write a Good Knowledge Base Article? Marketers Share Tips to Create Effective Content

If you're tasked with writing knowledge base articles, you might wonder how to make your content compelling. After all, the whole point of a knowledge base is to provide users with the information needed, so it's essential to get it right. This is how your company communicates instructions, processes, and more, thus becoming a key part of customer support.

How Zendesk Does Knowledge Management Vol. 3 Community Event

Recently the Community hosted our 3rd KCS event where we took a look into how Zendesk handles Knowledge Management. Our experts from our Self Service Team showcased their best practices around KCS and explained the importance of the solve/evolve loop and how it can identify any gaps missed by Knowledge-Centered Support. We also sat down with customers and addressed questions live from the community on our topic of focus!

Simpplr Fall '22 Release: Jackson

Last quarter, we shared some amazing features with new hire onboarding and an upgraded newsletter offering––setting the bar for personalization enhancements. Keeping with that theme, Jackson, the Simpplr Fall ‘22 release, showcases a much-anticipated slate of new personalization capabilities designed to help organizations prioritize the employee experience.

6 ways to secure communication in privacy-conscious organizations

In a digital-first world, organizations use a wide range of secure communication channels such as chat, email, phone, and video calls. In an enterprise, team members share sensitive information internally and with clients. Is your communication platform reliable at all times, with zero vulnerabilities? Your enterprise and customer data may be compromised if your platform doesn't guarantee these features. So, how does security for communication work on an enterprise level?

Best Geofence Time Tracking Apps

Tracking hours for your employees, while simultaneously keeping them accountable on where and when they punch in and out of work, can quickly turn into an operational nightmare. To help you navigate this landscape, we’ve created an in-depth list that compares the best Geofence and GPS tracking apps, along with their features and reviews.