With mobile devices becoming ever more frequent in everyday work operations, ITSM solutions are incorporating a mobile help desk alternative to attend to the needs of remote support and faster ticket resolution. Both agents and end-users stand to benefit from its accessibility and enhanced operations. However, to work properly and encourage effective adoption, these solutions must include certain key features.
As a form of communication, messaging has grown more important than ever for businesses. With digital transformation well underway, instant messaging became a part of our work lives, not only private ones. Recent statistics paint a clear picture: Why this shift, you’d wonder? ➝ Speed and Efficiency: Consumers appreciate swift responses; business messaging caters to this, facilitating rapid and direct interactions.
As the online communication landscape evolves, the need for a secure and private communication platform has grown exponentially. This need is what drives us. We are proud to introduce Element Starter: a brand new offering designed to provide IT administrators with a free, self-hosted, and user-friendly on-ramp to the world of secure communications and digital sovereignty. Get started by downloading Element Starter.
At Simpplr, our guiding vision is to deliver a seamless and personalized work journey for every employee, no matter where or how they work. This North Star is the driving force behind our commitment to constantly innovate, improve and expand our portfolio of industry-leading workplace technology solutions. A testament to this commitment is our recent acquisition of Socrates.ai, an advanced AI-powered virtual employee assistant.
How is AI transforming various aspects of human resources management? In a recent interview with seasoned HR and AI expert, Rajamma Krishnamurthy, we explored the growing role of AI in the HR space — particularly focusing on how AI can enhance the employee experience.
We recently commissioned Forrester Consulting to deep dive into the future of secure communications within the workplace. The results are mind blowing! Off the back of the pandemic, organizations have been caught flat-footed. They now have serious problems with how their workforce communicates; from the shortcomings of email to the Wild West of messaging apps. We’ve made the study - The Future of Secure Communications - available for download.
