Teams | Collaboration | Customer Service | Project Management

Harnessing the power of reporting with Zendesk WFM

From understanding strategic metric trends to uncovering coaching opportunities, Zendesk WFM reporting enables you to quickly identify areas for action and gain insights into how to elevate your team's performance. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Predict the future with AI-powered forecasting in Zendesk WFM

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

The secrets of better meetings: An interview with Miro's Way of Working Lead, Dom Katz

With dispersed teams across the world and a slew of new technologies to connect us, the way we work together is changing. While asynchronous work is on the rise and meeting time is on the decline, the time spent in meetings — and how people spend that time — remains divisive.

Asana tips: 4 ways to reduce manual work

If you had to guess, how much time do you think you spend on manual work? Looking back, it doesn’t alway feel like a lot, because “manual work” can take so many different forms: setting up documents, routing work, creating reports—the list goes on. But manual work is a huge contributor to work about work, the busywork that takes up 60% of every workday.

How ISVs and MSPs Can Maximize ROI with Faster Implementation and ITAM

Within an increasingly competitive landscape, Independent Software Vendors (ISVs) and Managed Service Providers (MSPs) need solutions that deliver value quickly and efficiently. Whether you’re switching platforms or starting fresh, choosing the right solution directly impacts your business outcomes.

17 Essential Productivity Management Techniques to Keep Your Teams Productive

Discover 17 revolutionary productivity management techniques to transform your team's performance. From the Bullet Journal to the 80/20 Rule, learn how to optimize workflows and boost output. See how Insightful's employee monitoring software can turn these strategies into tangible results.

How Lazywork fails against Time Doctor's monitoring

In a world where remote work has become the norm, trust and accountability are the cornerstones of productivity. Tools like Time Doctor help build that trust by offering transparent and accurate insights into employee performance. But as technology advances, so do the methods people use to try and cheat the system. Enter Lazywork—a tool designed to simulate activity and trick monitoring software into thinking you’re working when you’re not.