Teams | Collaboration | Customer Service | Project Management

Asynchronous work has become increasingly popular recently, as it offers several benefits for employees and employers. For employees, asynchronous work improves work/life balance and allows greater flexibility in when and where work is performed. For employers, asynchronous work can help to reduce costs and increase productivity. As a result, many businesses are now offering hybrid working arrangements, allowing employees to work remotely and in the office.

Customer support vs customer success – two terms that have been seen as the same function in some companies, while also operating as completely separate groups within others. While customer support is key to solving customer problems and producing great experiences, customer success is responsible for empowering customers, keeping them happy on your platform/ through your services, and bringing them back for more.

Timesheets offer a simple and convenient way to track project durations and the efficacy of every software developer in your team. They also help you calculate billable hours at the end of each pay cycle to make payments and create client invoices. To make the timekeeping process consistent and faster, you can opt for a customized software development timesheet template. In this article, we’ll share four customizable Excel timesheet templates for your software development projects.

Tracking time can help you understand your employees’ time usage and improve your business’s productivity. If you want to try out a time tracker, some time tracking software solutions have a free plan. However, such free plans often limit the number of seats, projects, or features included. A free time tracking software can be good for freelancers and small teams with basic time tracking needs. But a large team with complex needs a sophisticated and comprehensive time tracking software.

In simple words, the Cost Performance Index (CPI) is an indicator of how a project is doing in terms of financial performance and efficiency through its lifetime. Though there are many indicators one can look at when assessing a project’s performance, CPI has become one of the most used in the industry. CPI is a crucial part to determine if a project planning is successful.

As a digital marketer, you know that staying on top of the latest software is essential to your success. But with so many options available, it can be tough to know which ones are worth your time and money. In this blog post, we will take a look at some of the best software for digital agencies and explain why each one is so important. So whether you’re just starting a marketing agency or looking for ways to improve your current setup, this post is for you!

The results are in. Customer service is a major driver of a company’s sales and revenue potential. About 70% of a customer’s journey is based on how well they’re being treated. If you're running a growing company, you can't afford to continue utilizing manual customer relations like speaking on the phone or through a chat portal. With customer service management, you can invigorate the growth of your company by improving the way your customers interact with you.

The G2 Summer 2022 performance awards are out; and Vivantio has yet again been recognized as a High Performer in the ITSM, Help Desk and Service Desk categories across the US, UK and European markets. G2 awards are amongst the most coveted in the software industry since they are based on the real user reviews and are backed up by a robust scoring framework across multiple KPIs.

If you are in search of effective consultant time tracking software, we’ve got you covered. Our team has taken the time to identify the five best time tracking app solutions for consulting teams. Whether you are leading a large consulting firm or a small team of freelancers, you can utilize a time management solution to carefully monitor employee time and increase profitability.