Teams | Collaboration | Customer Service | Project Management

In this March 2026 product update, we're shining a spotlight on the latest and greatest Teamwork.com features. From a new project manager and personal assistant to take the burden off your most cumbersome tasks, to Custom Items and a fresh view transforming the way you work, it's all here.

If you’re running a service-based business or managing complex projects, you might be familiar with ‘tab fatigue’. This is when all your requirements are in different places. This means switching tabs to check dates in one tool, update your client via email, log time in another tool, and manually copy data between them all. When your data is fragmented, things slip through the cracks. Deliverables are missed, a timeline slides, or a milestone is reached but the invoice is never sent.

Over the past year, I’ve been testing different internal communication tools for my team. With everyone working from home half the time and collaborating across different time zones, I quickly realized that picking the right communication stack often combined with Project Management Software can make or break how well your team actually gets things done.

The Easter egg hunt might be over, but we’ve saved some productivity-boosting treats for you! With the official launch of our AI-powered ELI assistant, Scoro is becoming a workspace where AI can work beside you like a teammate – scheduling your day, updating projects and tasks, surfacing insights, and more. We’re also introducing more granular control over your billable time and a brand-new hub for building custom apps with Scoro.

Using Salesforce for project management means leveraging its CRM infrastructure — and layering purpose-built project management tools on top — to plan tasks, track time, allocate resources, and deliver projects without leaving the platform. Salesforce alone lacks native project management; pairing it with tools like DeskTrack closes that gap entirely. Written by: Ashissh Mahaan.

Have you ever faced this situation where your project runs smoothly until one design task throws everything off track? It’s a common reality for architecture teams. You begin with a clear plan, but as the project progresses, things start to shift; client inputs evolve, revisions increase, and timelines begin to slip. According to the American Institute of Architects (AIA), design changes drive delays and can add up to 10% to project costs.

Visibility is the key to scaling operations sustainably because it gives you a clear view of how work actually happens across your business operations. It allows you to fix inefficiencies early, maintain performance, and support business growth without increasing costs at the same rate. As your customer base grows and you begin to scale up, visibility helps you identify what works, repeat it across team members, and avoid inefficiencies that slow you down.