Teams | Collaboration | Customer Service | Project Management

This article was originally published on Inc. Performance reviews are broken. At many companies, they pack a one-two punch—they're fear-inducing, and they're also time sinks. Management guru Bob Sutton has said that if a typical performance review were a drug, "it wouldn't be approved by the U.S. Food and Drug Administration because it is so ineffective and has so many vile side effects.".

How many hours are you paying contractors for, without clear proof that they worked? When you rely on spreadsheets or email to track time, even small mistakes or discrepancies can turn into costly payroll errors. That’s why more teams are turning to contractor timesheet templates as a simple, structured way to record work hours. It’s like trying to balance your checkbook using a handwritten time card with smudged numbers.

Small agency problems only compound as you grow—going from minor inconveniences to massive headaches. Sure, your revenue goes up as you scale. But without addressing the inefficiencies that lie at your agency’s foundation, it won’t be sustainable. You’ll have issues with profitability, productivity, and further growth. To discuss solutions, we spoke with agency operations expert Manish Kapur, who brings over 25 years of experience to the table.

Without visibility into likely revenue, you’re flying blind. That means missed targets, wasted resources, and gut-based decisions that erode profit over time. But when you know how to forecast sales from your pipeline, you can make data-driven, confident decisions that support your bottom line. Here’s how.

When choosing tech, too many professional services firms fall into the same traps. They chase shiny new tools without clear goals, implement expensive platforms they barely use, or make decisions based on gut feelings. These approaches don’t get rid of business chaos—they just create more of it. Digital Transformers founder Ryan Pearcy sat down with us to discuss the biggest challenges he sees with tech stacks and how to address them. Here’s what you need to know.