The latest News and Information on Project Management, Methodologies, Productivity and Tools.
The whirlwind of to-dos, deadlines, and don’t-forgets of project management can challenge even the most experienced project manager. That's why having the right project management tools in your arsenal is crucial for staying organized and on top of tasks. Project management trackers help you keep tabs on all the moving parts of a project, like assigning tasks, monitoring progress and deadlines, and tracking expenses.
Let’s start with a simple question: What is productivity? The term comes from “product,” which basically means something that’s created. But in the world of work and personal growth, productivity has grown into something much bigger. It’s about the efficiency and effectiveness with which tasks are completed. It’s about the balance between the quality and quantity of work, and the time and resources used to achieve it.
Canned responses are a must-have tool for any help desk system. Canned responses are pre-written responses you can use to reply to questions and issues received from your customers. Canned responses can make your agent’s life easier and save your company time and money. When done effectively, canned responses can also boost your customer support. In today’s article we will go over canned responses, their benefits, as well as examples and best practices for using them.
The BPO industry is booming, but many outsourcers still need help growing their company. Scaling beyond 1,000 seats is something that relatively few BPOs achieve, but it’s entirely possible as long as owners are prepared to take risks and persevere with a growth-focused approach. This article will explore why BPOs find it so hard to scale.
Ever wondered why some projects seem to glide effortlessly to success, while others seem to hit every bump in the road? The answer might lie in the power of benchmarking. As the legendary management consultant Peter Drucker once said: “What a business needs most for its decisions — especially its strategic ones — is data about what goes on outside it. Only outside a business are there results, opportunities, and threats.”
Deep work, as defined by productivity expert Cal Newport, refers to the ability to focus intensely on a cognitively demanding task without distractions. In today’s world of constant interruption, deep work has become a rare commodity. While technology has made our lives easier in many ways, it has also made it difficult to accomplish meaningful work without succumbing to the lure of social media, notifications, and other distractions.
