Teams | Collaboration | Customer Service | Project Management

In this episode, we’ll break down Slack User Roles: What they are, what each role can do, and how to set them up correctly. From Primary Workspace Owners to Admins, Members, and Guests, you’ll learn how permissions work, how Slack roles differ from Salesforce roles, and what changes on Enterprise Grid. Whether you’re a new admin or studying for certification, this is foundational knowledge you don’t want to miss. Class dismissed!

credit: @carlthepm.

Darren Grant, Senior Frontend Engineer, walks through the key differences between the new and the old workflow editor experience. In this video, you’ll see what’s changed, how the new design improves usability, and how you and your teams can build and maintain workflows more efficiently. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Learn how to use Asana AI and rules to automatically turn a long task comment thread into a structured SOP, assign it for review, and add it to your SOP hub. Recorded by Cirface, official Asana partner, as a winner for our Mastering AI Studio contest.

Most teams track time Smart teams turn time into intelligence With Workstatus Time Intelligence, you don’t just see hours logged, you see: Utilization patterns across teams Billable vs non-billable clarity Early project overrun signals Capacity gaps before deadlines slip Margin risks before invoicing Built for IT services, digital agencies, BPOs, consulting firms, and professional services, Workstatus connects how work happens to what gets delivered — in one unified system.

Over time, triggers, macros, and automations can become outdated, duplicated, or harder to manage. New AI-powered recommendation types in the Copilot Admin Center help admins identify unused or stale triggers, macros, and automations, and get guidance on improving Auto Assist setups. You can also review previously accepted or dismissed recommendations to better manage changes over time. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

This video introduces you to M-Files Empower. M-Files Empower is a unified portal that brings together M-Files product information, guidance, and support content into one easy‑to‑use experience.

Swimlane diagrams help you map complex processes and show exactly who owns what at every step. In this tutorial, we walk you through how to build one in Miro — from setting up lanes by team or function, to mapping tasks, decision points, and handoffs between teams. We cover how to use Miro's Swimlane Diagram template to get started fast, how to customize lanes for your specific workflow, and how to connect tasks with arrows to visualize dependencies and bottlenecks. You'll also see how to collaborate with your team directly on the diagram using comments, voting, and sticky notes.

This month, we’re focused on making the Zendesk Resolution Platform more connected and actionable. From AI-driven knowledge management to expanded automation frameworks, these updates are designed to help your team resolve issues faster while keeping your workspace organized and secure. Highlights:→ Knowledge Builder – Automatically turn historical ticket data into a comprehensive Help Center. By indexing past resolutions, you can build a robust knowledge base from scratch in minutes, giving your AI agents the information they need to start handling recurring questions immediately.

Introducing Miro Flows, the feature designed to make your workflow faster than ever and accelerate the steps to your end result. Flows help you turn original ideas into concepts, execution plans, or presentations right away, ensuring context and momentum never slip. Flows go beyond individual productivity, they are here to accelerate entire teams and organizations. What used to take weeks and months now takes hours and minutes. Get into the flow of work now!