Teams | Collaboration | Customer Service | Project Management

Freshservice for MSPs: Scale Smart and Serve Better

Deliver exceptional service at scale with Freshservice for MSPs—the ITSM suite designed to simplify operations, reduce chaos, and accelerate onboarding. Customize branding, set global or client-specific SLAs, and automate workflows effortlessly. Whether you're managing 5 clients or 50, Freshservice gives you the visibility and control to grow with confidence.

Time Blocking vs. Time Boxing | Choose the Right Productivity Method

Struggling to prioritize tasks and manage your time efficiently? This video compares two powerful productivity techniques—Time Blocking and Time Boxing—using insights from Workstatus to help you tailor your approach for maximum effectiveness.

How I Do Collaborative Testing in Miro - Tips and Best Practices

Cristina, a member of Miro’s product team, shares how her team uses Miro for collaborative testing to improve product development workflows. She walks you through their process step by step, from setting up clear testing instructions and outlining user journeys to leveraging Miro’s frames, grids, and sticky notes for real-time collaboration. Cristina shows how Miro’s flexible canvas enables teams to test unexpected paths, capture insights, and keep everyone aligned, even in chaotic sessions!

Relate Deep Dive on Zendesk for Contact Center

On June 16th, the Zendesk team hosted an engaging Deep Dive into Zendesk for Contact Center. Grab your favorite beverage, settle into a comfortable seat, and enjoy this insightful event where our experts showcased how Zendesk can elevate your omnichannel contact center with advanced features such as customizable IVR, real-time AI, unified inbound and outbound dialing, and granular security controls.