Teams | Collaboration | Customer Service | Project Management

Empathy maps turn qualitative research into visual insights that your entire team can act on. In this video, we walk through how to create powerful empathy maps in Miro using professional templates, covering the four core quadrants (Think and Feel, See, Hear, Say and Do), Pain and Gain analysis, and how to use Miro AI to turn your completed map into structured next steps. Whether you're a UX researcher, product manager, or designer, empathy maps in Miro give your team a shared reference for every design decision so you stop debating assumptions and start building for real user needs.

The data is in – and it's not pretty. After surveying 303 agencies and consultancies through the Business Maturity Quiz, Scoro & The Handbook have launched The Maturity Gap Report, revealing just how wide the gap really is between the firms where operations is a strength and everyone else. In this webinar, Harv is joined by operations consultant Manish Kapur and FinOps expert Rich Brett to walk through the headline findings – and what they actually mean for the way your business is run.

Closing a case is satisfying. Hunting down the information you need to do it — not so much. In this episode, we’ll show you how Slackbot brings the answers to you. By surfacing relevant details from past cases and documenting new ones directly in your Salesforce channel, Slackbot helps you stay focused on what matters: the person you're helping. If you work in a support role, this one's for you. Class dismissed!

Are your remote workers being systematically overlooked not because of performance, but because of proximity? In this session, Praveen Chitoju from TimeChamp reveals the data behind what's now being called the Invisible Employee Crisis a silent epidemic quietly draining your best talent, widening promotion gaps, and costing your organization far more than you realize. What the research shows: Remote workers complete 23% MORE tasks than office peers Yet receive 31% FEWER recognition mentions in team meetings Office workers are promoted at 8.2% vs.

In this video, you’ll learn how to build an AI Agent for HR in just 5 minutes using a no-code AI platform. This step-by-step demo shows how HR teams can use AI automation, AI chatbots, and pre-built integrations to streamline daily tasks and automate workflows without any coding. This isn’t just a chatbot. This is a complete AI-powered HR assistant that can answer employee queries, automate workflows, and take real actions across your HR systems.

Most project delays aren’t sudde, they build quietly until it’s too late. By the time they show up in a status meeting, the impact is already felt. The key is catching them early, when there’s still time to act. In this video, see how real-time visibility into actual hours vs estimates helps teams identify risks early, take action faster, and keep projects on track. With Workstatus, you don’t wait for reports, you act on live signals.

We linked up with our Head of Digital, Dani Spires, and got the low down on how are helping organizations bring structure, clarity, and meaningful results to their AI initiatives. Now that multiplayer AI agents are embedded directly into our platform, these are the standout capabilities driving value.

Still clicking between sticky notes one at a time? There's a faster way. Miro's Bulk Mode lets you create dozens of sticky notes in seconds, just type, press Enter, and keep going. No clicking, no switching tools, just pure idea capture. In this video, we show you how to activate Bulk Mode, change sticky note colors on the fly, and drop everything onto your board instantly, so your next brainstorm session starts faster and stays organized from the beginning.

Curious what a modern employee monitoring platform actually looks like from the inside? In this video, we open up the Time Champ dashboard and walk through every major feature, so you can see exactly what you get before you sign up. No fluff. No slides. Just a real, live look at the platform covering activity monitoring, time tracking, screen capture, attendance, productivity analytics, and more. What you will see.

Discover how We360.ai transforms the way modern teams understand productivity, optimize performance, and gain real-time workplace insights. In this product demo, we walk you through the powerful features of We360.ai—an advanced workforce analytics software designed to help businesses make smarter, data-driven decisions.