Teams | Collaboration | Customer Service | Project Management

Over the last decade, hospitals and healthcare organizations have digitalized their processes — and with increased digitalization, the role and responsibilities of the IT department and service desks in the healthcare sector have grown significantly. Nowadays, most providers keep digital or electronic medical records and use advanced hospital management systems. Hospital equipment manufacturers are also following these trends, and developing products that connect or sync with digital systems.

Led by investors Cipio Partners and Iconical, this funding round will fuel the company’s ability to further develop its industry-leading solution for mission-critical secure collaboration.

Is your intranet a content dumping ground? A graveyard of unread posts? Do you find that no matter your efforts, pleading, or incentivizing efforts, you still can’t get your fellow employees to read the information posted to your intranet? If this sounds like your organization, you’re in good company. People resist change and default to what’s easiest. Unfortunately, intranets are notorious for being the opposite of easy. But don’t despair just yet.

Who would have thought 20 years ago that we would lead teams through a screen? Yes, the pandemic has forced us to change the way we interact with people. Leadership has evolved, and nowadays, the way we work and interact has drastically changed! As we know how tough it can be to stay connected with your remote team and to maintain a good working relationship with your remote employees, we have compiled the best tips for building a virtual bond with your remote team! Stay tuned.

If you’ve ever found yourself returning to an application or online service because it just “feels right” or seems to mimic your needs without you having to give active feedback, then you’ve most likely encountered a business that has good design experience (XD) behind it. Among the many elements in experience management, experience design is arguably the most impactful.

Users search for virtual meetings and webinars’ tools in the name of Zoom alternatives expecting the same capabilities in the tools they are seeking - that is, the impact of Zoom on worldwide users. In other words, "Zoom" as a brand name has become synonymous with online meetings. If internet stories are to be believed, there was a significant surge in the use of Zoom for remote work, distance education, and online social contacts during the COVID-19 pandemic.

Editor’s note: Digital transformations can frustrate employees if leaders don’t communicate opportunities to learn new skills. Successful change initiatives depend on structured communications for long-term sustainability.

Do you have a favorite place to shop? Take a moment to imagine it. What does it look like? How does it feel? Whether it’s a farmer’s market, a home improvement center, or the storefront of a luxury brand, we don’t just shop there for what we buy. We love the carefully-curated experience, designed to be memorable. It’s the little touches that make a customer experience unique and keep shoppers loyal. That’s what customer experience strategy is all about.

My KonMari journey began a few months into the pandemic. I picked up Kondo’s definitive work about tidying up out of boredom. I admit I was surprised at how quickly her ideas resonated. It might have been the rut I was in because of lockdown and working from home, but I was immediately following the steps religiously at home. During a period of excessive time indoors, her process brought much-needed peace and joy to my home. Work was a different story, though.

Figuring out what to charge for products is challenging. Determining what to charge for services is even harder. And when those services are both creative and wide-ranging — like they are at your agency — getting pricing just right can feel downright maddening. In this guide, we’ll show you what you need to know as you develop an initial pricing strategy for your agency, along with 14 strategies businesses across a spectrum of industries use to set their pricing.