Teams | Collaboration | Customer Service | Project Management

Starting a new project is exciting. There’s so much to think about — like how to make it scalable, reliable, maintainable, and secure. With so many moving parts to juggle, internationalization — or the process of designing software so it can be translated into many languages — is often not your first priority. Today, Mattermost is shipped in 21 languages. The entire Mattermost project contains more than 64,000 words in 9,500 sentences.

When it comes to planning and managing projects, many people prefer the Gantt Chart method. This basic visual tool is simple to understand, easy to use, and can help you stay organized and on track. However, there are times when the Timeline method may be a better choice. For instance, if you’re dealing with a long project that has multiple phases, a Timeline can be more effective in highlighting each stage and minimizing confusion. Which method should you use? That’s up to you!

Savvy organizations know that this process starts with keeping the lines of communication open. And this is a two-way street. Oftentimes, communication is a top-down process where employees aren’t comfortable asking questions. However, with the right internal communications and employee experience strategy in place post-merger, companies can create a space where employees feel seen and heard. And this keeps employee burnout at bay, frustrations low, and contributes to a cohesive company culture.

DevOps is a mindset, a culture, and a set of techniques that product teams embrace to reduce the software development life cycle, improve collaboration and visibility. It accelerates time to market for new updates while also ensuring the top-notch quality of releases. DevOps involves the combination of software development (Dev) and IT Operations (Ops) personnel into cross-functional teams capable of building, running, and monitoring their product releases.

Managing your brand’s presence across social media platforms is tough. But bringing successful social media strategies to fruition? That's even harder. Social media project managers have a difficult job, no doubt about that — but if you’re using the right workflows and strategies for content creation, you’ll be able to rule social networks with content that draws leads in droves.

Welcome to the Workstatus product update for December! We’re excited to share what our team has been working on this month. This month, we’ve made some major improvements to our powerful workforce management software. We’ve also released in-demand new features for our desktop and mobile app that make it even easier to track your time, manage your workforce, organize your workflow and get more done.

It’s not uncommon for knowledge workers today to be confronted by an impenetrable block of back-to-back meetings upon opening their work calendars each day. Our research shows that 40% of today’s knowledge workers say in-person and virtual meetings are the most draining part of their typical work day. In some cases, email and instant messaging have become the default alternative to meetings, but they’re imperfect solutions, scrubbing communication of essential context and tone.

Don’t let your workforce’s productivity suffer in times of disruption; use these tips and tools to overcome adversity!

If you’re in customer service, you’re likely to run into angry/frustrated customers who are facing a difficult time with your product or service. In these situations, you should know how to apologize to a customer properly. From the tone of your apology to how you write an apology statement, it shows the customer that you genuinely understand their position and are actively working towards fixing their issue.

The emergence of hybrid as the default way of working within the corporate world is one of the most important and long-lasting changes driven by the COVID-19 pandemic. In theory, at least, it’s a welcome change for employees, who have expressed a preference for hybrid models. Chief among the reasons employees give for this preference is the ability to balance the convenience of remote work with the collaborative, social, and cultural benefits of working in person.