Teams | Collaboration | Customer Service | Project Management

Goals give structure to big-picture plans for your business—but they’re only useful if you can action on them. Lotte Vester, Head of Organizational Strategy at Asana, drives a process to guide teams through execution of goals. She helps transform broad initiatives into focused goals and Key Results (KRs) for Asana's dynamic teams. But she’s a one person team, and Asana is a multi-faceted, global organization. So she doesn’t try to do it alone.

Have you ever wondered why customer support operations feel like a maze? With so many customer communications across email, phone, chat, and social media, teams struggle with inefficiencies, siloed data, and poor customer context. When your customer service agents don’t have a 360-degree view of the customer, they waste time switching between systems—leading to slow resolutions and poor service experience.

Inclusion is key to retention. Explore strategies to foster diversity, build loyalty, and use remote work productivity tools to drive measurable results.

Investing in employee wellbeing improves retention, engagement, and productivity. Discover practical strategies and see how productivity and attendance monitoring software helps you make a lasting impact.

Whether you run a marketing, digital, creative, or advertising agency, the right tech stack can help you streamline operations, improve efficiency, and boost profitability. To help you build the ideal tech stack for your team, we rounded up our favorite agency tools for everything from work management to marketing automation to appointment scheduling. Here are our top picks.

Revenue per employee (RPE) is the net average revenue your employees generate. Net refers to revenue minus pass-through costs, like supplier bills and software licenses. This metric tells you if your employees create enough revenue to cover: Agencies and consultancies track this metric because it offers insight into.

Give your team and career a boost by getting to know common mentee archetypes and what they need from you.

From excitement over the latest tools to speculation about job security and debates over potential benefits and risks, we hear a lot about AI from leaders. But despite AI’s omnipresence in the news and at work, we haven’t heard much about what it means for today’s knowledge workers. What have their experiences with AI been like so far, what challenges have they encountered, and how has AI shaped their hopes, worries, and goals for the future?

Why do some businesses have happy, motivated, and productive teams while others deal with unhappy employees, high turnover, and falling performance, even when they offer great salaries and benefits? The key difference? Employee insights. Without a system to listen to employees and track workplace trends, businesses guess instead of using data to improve engagement and productivity. Think of it like a puzzle.