Teams | Collaboration | Customer Service | Project Management

Microsoft had its corporate earnings call yesterday and posted weaker guidance. But guess what? Several hours later, the tech giant was hit by a networking outage that took down Azure and other services like Teams and Outlook, affecting millions of users globally.

Enabling team collaboration has been core to Miro’s vision since day one. And, with the emergence of hybrid work, we’ve seen exciting new opportunities to innovate and build new products and solutions.

Explore the positive relationship between time management and improved project management.

Today, many companies consist of a combination of “office” and “frontline” workers. But it’s incredibly common for decision-making in any company to be directed by, and focused on, those in the office, with little to no involvement from the frontline.

The financial and banking industries have undergone remarkable growth in recent years. Banking Technology, or FinTech, is a cutting-edge program created for the financial sector to give their customers next-level customer support via chatbots. The goal of chatbots for fintech is to provide clients with the most flexible assistance possible while also serving as a guidance channel to help them better understand their demands.

The tier 4 help desk is the final layer in the 5 levels of IT support. Its main purpose is to effectively handle incidents for services that the organization has outsourced. This means that tier 4 support handles everything by tiers 0 to 3, but this time the work is carried out by a third-party help desk. Tier 4 support is typically used when it is not possible to have the required support knowledge in-house or if third-party support is needed at a contractual level, for example, to maintain a warranty.

Interested in a toolkit for managing remote workers? Since the pandemic, many companies have allowed their employees to work from home. Now, if you’re new to remote work, figuring out how to manage your remote team can seem daunting. However, with the right remote work toolkit, managing your distributed team should be a piece of cake! In this article, we’ll show you the tools you need in your managing remote workers toolkit and highlight their key features.

Professional service projects are different animals than “normal” projects. While both offer challenges, professional service firms must meet their internal goals AND the client’s expectations. More companies and more people involved usually equates to greater risk. This article is your ultimate guide for understanding professional services, why companies use them, and the challenges professional service firms have in common.

Invoicing and payment are often the final chapters in the story of a project, and just like with any great book or movie, a good conclusion makes all the difference. The value of getting paid on time for work delivered cannot be overstated, as it is vital to your business’s cash flow and your ability to forecast revenue successfully.

Brainstorming is a creative problem-solving technique that involves generating ideas and solutions through a group discussion. It’s usually a messy meeting where notes are flying around, people are speaking over each other, and in the end, solutions are lost in the chaos. Brainstorming, however, is an essential tool for businesses, teams, and individuals to come up with fresh ideas, solve problems, and improve processes. But how can businesses effectively brainstorm?