Teams | Collaboration | Customer Service | Project Management

The world is experiencing a defining moment for humanity: after years of advances, artificial intelligence is having its coming out party. When experts compare it to the invention of the printing press or the Internet, that’s not hyperbole. AI will revolutionise huge segments of our society, and while the full ramifications of this technology cannot be fully known – after all, AI continues to rapidly evolve – Zendesk expects it to affect every single customer touchpoint.

I’m proud to announce that Simpplr has raised $70 million in Series D funding led by Sapphire Ventures with participation from existing investor Norwest Venture Partners. Additional investors include Tola Capital and Salesforce Ventures. This new round of funding supports the growth of our AI-powered employee experience (EX) platform as we continue to lead the market and innovate ahead of the curve.

The ability to unify all notification metrics and logs across channels and providers into an easy-to-use dashboard is a core advantage of Courier’s notification infrastructure. However, with product notifications so critical to the entire application experience, it’s important to connect that data back to central cloud observability platforms that look across the entire stack.

Craft.io is continually adding more workflow capabilities to our end-to-end product management platform. Recently, for example, we announced Craft.io integrations for design tools Figma, Adobe XD, and InVision. And now, you’ll find even more visual collaboration tools integrated into your Craft.io workspace — specifically Miro and the wireframing and prototyping app Axure.

We are thrilled to announce the release of our first client-side SDK for Courier, written for JavaScript. This new addition expands our existing SDK offerings, which include Java, Python, Node, Go, Ruby, and PHP, and makes it even easier for developers to integrate Courier into their projects.

Check out the highlights from our most recent update, Platform Release 626! With 174 updates, we delivered nearly a dozen new features and many improvements that will boost your efficiency and increase the security and reliability of your deployment.

The Global Business Tech Awards recognize, reward and celebrate the best tech from around the world. They are judged by leading, international, industry experts following a transparent, ethical and fair judging model. Scoro’s two shortlistings include SaaS company of the Year, with the organizers saying that as tech develops at an ever-faster rate of knots, the need for software services is seeing exponential growth. The second category Scoro is up for is Tech Company of the Year.

Courier Automations lets you build smart notification workflows. With Automations, notifications can be scheduled, driven by events, canceled, and more. We’ve just completed a big redesign of the automations UI — before this overhaul, notifications were restricted to linear workflows. This made it difficult to build more advanced automations, however the new automations UI, based on React Flow, allows you to build more sophisticated workflows, including those requiring branching logic.

We take good support seriously in Scoro, as we’re ever committed to helping you work smoother and smarter. To make sure the necessary help is always at hand, we’ve created a new clever companion for you – say hello to the Help Station! And we’re topping it off with a few general usability improvements.