Teams | Collaboration | Customer Service | Project Management

Idle time tracking software records periods of computer inactivity, helping managers identify workflow gaps, understand time usage, and improve productivity without unfairly judging employees.

Luware won Silver in the category Best Customer Service at the US Customer Experience Awards 2026, recognizing an approach we call “people over KPIs”. The idea is simple: most customer service teams are measured on speed and volume, but the outcomes customers actually value, a lasting fix and a relationship they trust, come from removing the pressure, not adding to it. Here is what that looks like in practice.

Choosing IT help desk software is really a decision about how fast your employees get unblocked when something breaks. A slow, disorganized ticketing process means lost laptops sit unrepaired, password resets pile up in a shared inbox, and new hires wait days for basic access. IT help desk software fixes that by turning scattered requests into a tracked, measurable workflow.

In July 2026, our community published 275 new templates to Miroverse. The submissions ranged from HR and strategy canvases to themed team retrospectives and discovery toolkits. Creators continue to collaborate with AI on the canvas to speed up planning and facilitation. Below, you’ll find the top templates and creators from July 2026, plus an AI workflow spotlight. For even more inspiration, explore our growing AI-Accelerated template collection.

ServiceNow AI is no longer just about Virtual Agent. Today, its AI stack includes Virtual Agent, Now Assist, AI Agents, AI Agent Studio, and Otto—covering everything from conversational self-service to autonomous task execution. For IT and HR leaders, the real question is not whether ServiceNow can use AI.

AI is absorbing the parts of your team’s work that used to prove someone was doing their job. If you manage a distributed team, that leaves a real question: what do you actually measure now, and how do you know it’s true? The location debate is already settled. US remote work has held steady at around 27% of the workforce for three years running, according to figures Liam Martin, co-founder of Time Doctor, cited in his opening keynote at Running Remote 2026.

The latest release of OneDesk is now live! This release brings some big new features as well as some frequently requested enhancements.

HR teams are expected to improve employee experience, support managers, develop talent, and solve people problems that genuinely require human judgment. Yet a large part of the working day can still disappear into answering PTO questions, checking payroll details, coordinating onboarding, finding policies, following up on approvals, and responding to the same employee requests again and again.

Employee recognition programs boost engagement, retention, and workplace culture. Explore key types, examples, rewards, and ROI. No credit card required Top Rated Platform Voted as Highest Rated Employee Monitoring Software in the World by G2 Summarize With AI Most recognition programs fail quietly. Someone buys a platform, rolls it out with a launch email, and six months later nobody's used it since week three.

A well-designed employee engagement survey can reveal what employees really think about their roles, managers, recognition, growth, and workplace culture. This guide explains what to ask, how often to survey employees, how to improve response rates, and how to turn survey results into meaningful workplace action. No credit card required Top Rated Platform Voted as Highest Rated Employee Monitoring Software in the World by G2 Summarize With AI.