Teams | Collaboration | Customer Service | Project Management

Work Intelligence explained: what it is, how it differs from activity tracking, and how it turns workforce data into decisions that move operating costs.

Every AI assistant or automation connected to a messaging platform needs a way to act on your behalf: sending a message, managing a channel, pulling context from a conversation. Rocket.Chat 8.8 gives agents a standard way to do that with a native MCP server, so any MCP-compatible agent can work inside your workspace without your team building and maintaining a custom integration for it. This release also brings tighter security and more reliable calling.

What an AI governance framework contains, how to build one in stages, and how to check whether the policy matches what people are actually doing.

Summer’s winding down, but the pace inside Slack isn’t. While people are squeezing in one last hurrah, our teams have been shipping – and this month’s drop is one of the biggest yet. The theme running through all of it: AI shouldn’t be something you do alone in a tab. Work is better when the people and the agents helping you are in the same room, with the same context, able to see what’s happening and jump in when it matters.

Every missed business call represents an unanswered question, a frustrated customer, or a potential sale that may go elsewhere. Yet answering every call is difficult, especially for small teams. Employees may be helping customers, working on-site, attending meetings, or simply unavailable outside normal business hours. Technology can solve part of this problem, but businesses are often presented with two different categories of solutions: business phone systems and AI receptionists.

Managing distributed workforces in highly regulated industries requires implementing strict technical precautions to balance security, productivity, and privacy.

What is a mouse jiggler, why do employees use them, and what do they reveal about workplace productivity? Learn how to measure output instead of activity.

Workflow optimization: what it is, how it differs from automation, the four numbers to measure, and why you can't optimize a workflow you only documented.

August brings something valuable for every Scoro user – whether you manage sales pipelines, project schedules, financial accounting, or optimize your team’s operations. You can now build complete delivery schedules directly on quotes, delegate operational background tasks to ELI through triggers and actions, and bill exact target sums with partial invoicing.

Compare the best process mapping tools of 2026, from manual diagramming apps to automated discovery that maps how work happens. See which fits your team.