The latest News and Information on Collaboration, tools and related technologies.
Every second your customer spends waiting on hold with support is a second they’re closer to switching to your competitor. According to the Zendesk Customer Experience Trends Report 2020, long wait times top the list of what makes for a bad customer service experience. However, there is a solution to those delays in service, one that customers increasingly expect: automated customer service.
Our favorite apps for staying in touch with colleagues and collectively moving work forward
Customer Experience (CX) is increasingly becoming the single most important factor which can sway customer loyalty. That means that even if you have a better product, you can lose market share to your competitor, who provides a better experience to the customer at every touchpoint through the customer lifecycle. That includes during trial, purchase, support, renewals, or product usage. With digital transformation shaping businesses in the last decade, our reliance on IT is accelerating.
When most people think of live chat, they think of customer support. But it’s also a sales rep’s secret weapon. That’s because chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities.
Leaders at Automattic, Glitch and Zapier share the glue that binds their work-from-home culture
Remote working has been the solution of countless companies to the ever-present problem of burnout. Companies that don’t offer remote working options have had to deal with resignations en masse as a result of their unwillingness to evolve — but you don’t have to. If you want to adapt to remote working trends before you lose your skilled employees then you’ve come to the right place.
