The latest News and Information on Collaboration, tools and related technologies.
Loyal customers are the bedrock of any booming business. After all, loyal customers are repeat customers; they’re generally the most likely to promote a business on social media; they tend to report the highest levels of customer satisfaction; they have the lowest churn rate; and they can boost a company’s net promoter score. Customer retention is critical. But keeping customers happy and loyal for the long haul is easier said than done.
Mattermost 5.23 includes improvements that will help your team collaborate more effectively.
Times have been extremely trying, but we’re in it together. And together, with @ProfitWell, we’ve launched the Subscription Stimulus Package to help fuel your company’s growth. Here’s everything you need to know.
Businesses are laser-focused on customer experience and customer service today. And as work transitions from in-person to remote, customers are heavily relying on digital channels for help. This is no different for your employees — they need digital internal help desk solutions now more than ever. Companies are leaning even more heavily on technology to keep their customers and employees connected while the world is in survival mode.
When you’re working remotely, keeping your stakeholders informed on the progress of your work becomes even more important to keep teams in sync and projects moving forward. Workers use an average of 10 different tools throughout the day, and any one of them might contain the information you need for your weekly status update. That’s why we’re excited to announce our new Status feature.
Forget what you think you know about customer support, for now. In just a few short months, COVID-19 has transformed the way businesses and customers interact. As customers, we’ve heard from just about every company we’ve ever done business with. Remember that hair salon you went to in college? How about that time you bought dad new grill equipment from an online supplier? One after another, subject lines read like concerned emails from friends.
