Teams | Collaboration | Customer Service | Project Management

2020 taught us that predicting the future can be a risky business. But that’s not stopping people from looking into the crystal ball. In fact, the search term “2021 retail trends” on Google yields a measly 416 million results. Given this, you might wonder why we’re doing this. For starters, we’ll limit the scope of this blog to customer experience in retail and e-commerce.

Jewelry is meant for special occasions, and often customers want to see and feel the product before making that special purchase. Major players in the jewelry market like Tiffany’s and Cartier started out with purely physical retail stores, before eventually incorporating online identities. That’s why Blue Nile, one of the first companies in the jewelry space to establish an online-first business, has had to work harder than most in making their business a success.

Local councils in the UK public sector are under increasing pressure to deliver seamless, easy-to-use services, which are accessible to a diverse demographic, as cost effectively as possible. Councils in England will face an overall funding gap of £6.5 billion by 2025, even before COVID-19 is factored in. Coupled with this deficit, local councils are expected to deliver public services that emulate the end-user experience constituents receive from private businesses.

Find out how this £1 billion business uses Slack to keep its people engaged and productive, whether they’re working from home or the office

Mattermost v5.31 is generally available today. This is an Extended Support Release and includes bug fixes for increased stability (see changelog for details) as well as the following new features: Enterprise Edition All Editions

Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a workflow that is refined over time in order to provide the best experience for the customer. While these workflows are being improved and iterated on, it can be challenging to apply the workflows to multiple customers without a proper setup.

Here at Teamwork, we’re always on the lookout for innovative ways to improve your experience on our platform - whether it is through our wide range of strategic partnerships or by building our very own arsenal of tools. We recognized that our existing Document Editor wasn’t up to scratch when editing and organizing a large number of files, so we decided to get our hands dirty and rebuild it from the ground up.