The latest News and Information on Collaboration, tools and related technologies.
Your customer service reps are on the front lines of your business. Every day, they’re interacting directly with customers, helping to keep them happy and even increase revenue. Unfortunately, their job is highly unpredictable. How frequently will customers reach out? How complex will their requests be? You need to make sure that your customer service agents have enough bandwidth to handle all of them in a timely manner.
Asking your customers the right questions post-purchase helps you gather invaluable input and reveal opportunities your business didn’t know existed. Surveying your customers (and responding to their feedback) also reassures them about how important they are to you through the effort you take to maintain that relationship. Customers expect businesses to reach out to them and ask for feedback, but you need to make sure this feedback is meaningful and actionable.
When you’re faciliating a meeting or workshop with first-time Miro users, you may feel the pressure to properly educate them on the tool so your collaboration runs smoothly. Miro does offer “getting started” webinars, an expansive help center, and a vibrant community of users ready to help, but sometimes you just need to get participants quickly up to speed.
