There were big changes to the standard business setting during the COVID-19 epidemic. Working from home used to be a perk for millions of people around the world. These days, they have to do it. The industrial real estate business is also changing because of this shift in how things are thought about. Morgan Stanley says that the prices of office buildings in the US have dropped by 30%. Let’s think about what this change means and look into it more.

Every business committed to fostering the personal and professional growth of its employees must prioritize performance management as a cornerstone of its strategy. By implementing innovative performance management tools, organizations can unlock the full potential of their workforce, enhance employee engagement, and ultimately achieve corporate objectives. These tools offer dynamic ways to track progress, provide constructive feedback, and align individual goals with the broader mission of the company.

Sales and operations planning is a six-step process that can help you achieve focus and alignment in all areas of your organization. Learn what the steps are and the impact this type of plan can have on your team. Have you been struggling to align teams at your organization? It’s a problem many project managers face. Thankfully, there’s a solution. Sales and operations planning is a six-step business process where a leadership team achieves focus and alignment in all areas of an organization.

At Wire, we take secure communication seriously – and we understand that every organization works differently and has different requirements when it comes to security, privacy, and digital sovereignty. This is why we offer our secure communication solution in two and a half flavors – on-premises, in the cloud, or as a hybrid deployment. But what are the differences between those two? And is one more secure than the other? Read on to find out!

Project management software comes in a lot of shapes and sizes — and some are nicer than others. If you want to give your project team the tools they need to excel, choosing the right type of software should be your number one objective. One type of software that can help with almost all aspects of project management is a project management information system (PMIS).

If you use Intercom to manage your customer service function, then you know how important it is to stay on top of KPIs like First Response time and CSAT. However, because customer support is fast moving, it’s simply not enough to check your key metrics once a week, or even once a day. The best customer service teams are constantly monitoring the customer service data in order to manage their workflow, react to changes, and stay on top of their Service Level Agreements.

Technology is evolving, and it is transforming many industries around us. The BPO industry is no exception. As this sector is well-known for being extremely tech-savvy, the transition rate is noticeably high. We must recognize the upcoming challenges posed by tech development and digital transformation around the BPO Industries.

Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success.

The word outsourcing originated in the 1970s when manufacturing corporations looking to improve efficiency began employing outside firms to manage non-essential procedures. In 1989, it was first recognized as a business strategy, and later, in the 1990s, it became a fundamental part of the business. One of the oldest yet popular mainstream business practices that allows companies to profit more from the global supply chain is outsourcing. Business process outsourcing (BPO) was booming then.

Think of your project as an Oscar-nominated movie. You won, and you have to go up and give your big speech. Who do you thank? In project management, those people would be your project stakeholders—people who have a stake in your project and have helped you get there in some way. Project stakeholders can vary from the people doing the work to the people approving the work to the people you’re doing the work for, but they’re all important.

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. One area that often gets overlooked is customer support. Yet, it's a critical touchpoint that can make or break your relationship with customers. In this hyper-competitive landscape, merely responding to customer queries isn't enough.