Teams | Collaboration | Customer Service | Project Management

January 2024

8 Strategies to Build a High Performing WFH Team

The trend for remote working is getting popular even after we have come a long way from the pandemic era. BBC study has indicated that 44% of employees prefer working from home and WFH team are seeking similar opportunities in the future as well. This depicts that the future of remote working is going nowhere. Now that organizations have identified the importance of remote working, handling the WFH team can be a core challenge when it comes to developing a high-performing team.

The Future of B2B Tech: Emerging Trends and Innovations

In the realm of B2B tech, your business's success hinges on staying ahead of emerging trends–which rapidly change, and change how entire industries operate. B2B tech, or business-to-business technology, encompasses an extensive array of tools and solutions geared toward streamlining processes, enhancing efficiency, and propelling growth. As technology continues to advance, understanding the current state of B2B tech becomes pivotal.

The future of meetings: How generative AI is revolutionizing virtual collaboration

In the world of business, where communication moves quickly, virtual meetings have become essential. Even if a lot of businesses currently utilize AI to improve their video conferencing systems, the arrival of generative AI is going to change everything. This blog article discusses how virtual meetings are going to experience a radical change and how generative AI has the potential to completely transform the way we work together online.

The DuPont Schedule - What is it and How to Implement It?

A DuPont shift schedule is a type of shift schedule used in various industries to manage employee work shifts. It was developed by the DuPont Company in the 1950s and has since been adopted by many organizations due to its effectiveness in managing work schedules. The DuPont shift schedule is also known as the 12-hour rotating shift schedule or the continuous rotating shift schedule.

Zulip's Google Summer of Code 2023

This summer, 13 contributors completed the Google Summer of Code(GSoC) program with the Zulip development community. This was the 8th consecutive year that Zulip participated in GSoC; over 100 contributors have now completed one of our formal internship programs, primarily through Google Summer of Code and Outreachy. Our welcoming community is fully committed to helping bring up the next generation of open-source contributors from a wide range of backgrounds.

Service Level Indicators: Measuring Excellence in Customer Service

If you’re running a business, customer service is king. To keep your customers happy, you need to ensure that your team is meeting their needs and expectations at all times. But how do you know if your team is delivering the level of service your customers demand? That’s where service level indicators come in. Service level indicators (SLIs) are the metrics used to track the performance and reliability of your customer service team.

10 Free SWOT Analysis Templates (In Nifty, Docs & Excel)

Companies use various business planning tools and frameworks, but none are as simple and evergreen as a simple SWOT analysis one. It’s a quick and effective way to analyze a company, process, individual, or strategy by looking at important internal and external factors at play. Given the frequency of use and the number of use cases, it’s smart to have a ready-to-use SWOT analysis template for your business.

How to make a Google Search Console dashboard to monitor search KPIs

As most digital marketers know, Google Search Console contains an abundance of information and data relating to how Google sees and ranks your web properties. But for all the insights it can deliver if you take the time to dig around, it takes a lot of mental bandwidth to keep on top of all the relevant information in there. If you happen to be restructuring your website, producing content at a high rate, or juggling multiple web properties, the information overload compounds. So - what to do?

How to Automate Reporting (Without Using a BI Tool)

In the early stages of a business, reporting is usually straightforward. You have a small set of KPIs, and not many people who need to see them. In fact, when I launched my first business – an online magazine – I had exactly one KPI (Number of Subscribers), and the only people who needed to see this metric was me and my co-founder.
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Best Service Delivery Management Software for 2024

When it comes to finding the best service delivery management software, you should gravitate toward platforms that offer a full range of features for team members. Effective service delivery management software will equip teams with everything they need to hit the ground running on projects and make rapid progress in no time at all. StartingPoint is one such example of an all-encompassing platform.

How SaaS Changed Network Management

Work environments, the network that supports them, and the network management tools to fix those work environments seem to have changed overnight. But the shift was one which was long in the making, several decades to be exact. With the acceleration of work from home due to the pandemic, SaaS services accelerated into a necessity. Along with this dramatic shift, network management shifted to accommodate SaaS and gone were seemingly static paradigms about work and networking.