Learn about lifecycle statuses for tickets, tasks, and projects in OneDesk. How to configure your statuses. The difference between lifecycle status and state. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Welcome to our YouTube Shorts series where we delve into the dynamic and often challenging world of service demand in IT and customer service. In this eye-opening episode, we compare the complex tasks faced by IT and customer service teams to juggling reusable water bottles while balancing on a tightrope! We discuss the ironic situation where despite recent tech layoffs, the pool of tech talent is shrinking at an alarming rate. But don't worry, we're not just highlighting the problems; we provide practical and strategic solutions to these challenges.

Here are some 5 best practices on how to drive adoption of canvases in Slack across your organization. Canvases are a tool to help teams organize and share information — completely connected to your Slack workspace. Create or edit a canvas using the Slack features you already know: more tips on that in some of our previous Slack canvas videos. Canvases help you save time and boost productivity. But the real magic happens when your entire team and company embrace its potential. Here's how you can unlock the next level of effectiveness!

CurrentWare version 9.0.2 is here! This update introduces user activity monitoring upgrades to BrowseReporter such as live screen monitoring and on-demand screen captures, a variety of AccessPatrol DLP enhancements such as the ability to control HID devices, and much more! As a CurrentWare customer these quarterly product updates are included as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way.

If your organization offers multi-site support across diverse locations or provides remote IT support, having a mobile help desk is indispensable for agents to provide consistent help despite the device where they choose to do so. The new InvGate Service Desk mobile app brings a ton of extra flexibility to adjust the platform to your company's needs and take it with you in your pocket.