Teams | Collaboration | Customer Service | Project Management

On this episode, we’re joined by Steven Warfield, Vice President of Customer Service and Technical Support at Zendesk. Steven shares insights into how AI is transforming customer service at Zendesk, emphasizing the importance of human interactions and career growth alongside AI implementation. He also shares valuable feedback from Zendesk customers on their experiences and preparations for an AI-powered future.

Professor Genevieve Bell is technology’s first fortuneteller. After 18 years as Intel's resident anthropologist, Genevie joined the Australian National University, where she started ANU’s School of Cybernetics. Today, Genevieve is the 13th Vice-Chancellor and President of the Australian National University.

AI is rapidly transforming the way we work. Check out TeamSupport's powerful new AI features and see how we can help your team to deliver exceptional customer support at scale.

Put AI in charge of conversation quality and get instant insight into your customer support performance to keep customers coming back. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Join industry experts, including Simpplr’s Chief People & Experience Officer Miriam Connaughton, Simpplr’s Chief Technology Officer Parag Kulkarni, and Akshay Bhushan, Partner at Tola Capital, as they dive into a insightful discussion about the use of artificial intelligence in employee applications like intranets. In this session they will: — To stay in touch and learn more about Simpplr, please like this video and subscribe to our YouTube channel.

This episode features an interview with Christina Kucek, Executive Director of Intelligent Automation at CAI. She has over 15 years of consulting experience in delivering cutting-edge implementations in Conversational AI, natural language processing, and robotics process automation. In this episode, Shawn and Christina discuss the impact of AI on employee experience: from onboarding to accelerating workflows to building in ethics.