Teams | Collaboration | Customer Service | Project Management

In 1959 social psychologists French and Raven found five types of powers in organizational behavior. Coercive, Reward, Legitimate, Expert, and Referent power are five different powers. They divided these five power types into formal and personal powers. Coercive, reward, and legitimate are formal powers whereas Referent and Expert powers fall into the category of personal powers. Leadership requires different types of powers and an ideal leader knows which power to use in which situation.

Work chat apps help streamline internal collaboration and external interaction. Whether it is an emerging startup, a mid-level company or an established enterprise, choosing the correct chat for work is essential, as it can make or break the agility and effectiveness of your daily business operation and communication. In this blog, we have curated the 10 best chat apps for work and listed the best practices you must follow to leverage their features to drive business benefits.

No project manager can handle everything alone. They need the power of product management tools by their side to get things done faster, smarter, and optimally. If you are looking to add a robust suite of product management software tools to add to your tech stack, this guide is for you. We will deep-dive into some of the most powerful product management tools you can leverage and don multiple hats like a pro!

Customer service is crucial to the success of a business. If you’re new to the concept of customer service or just want to keep yourself up to date with the latest trends, we’ve got you covered.

Staying ahead of the competition requires a strategic approach to IT service management. This post will help to answer the following questions.

Are you looking to take your business or team management to the next level? Do you want to challenge yourself to develop a strategy to motivate and engage your staff while producing maximum results? If so, then the growth mindset strategy is for you. This article provides an in-depth look into how this approach can help high-level managers get more out of their employees and explain why it works so effectively. With a growth mindset, everyone will feel happy and supported.

We recently had the pleasure of sitting down with Marcel Petitpas, Co-Founder and CEO of Parakeeto, to unpick his surefire time-tracking framework for agencies. If you’re an agency leader who has ripped up your time-tracking methodology and thrown it out the proverbial window (let’s face it, who hasn’t?) then this blog is for you. Time-tracking is notoriously difficult to get right, but with Marcel’s guidance and the right tools in place, it really doesn’t have to be.

Do your employees always seem to be working hard, yet their total billable hours remain low? Tracking your employee utilization rate is essential for service providers that need to optimize resources and improve profitability. Not monitoring this metric means you could be doing a lot of work without many client deliverables or billable hours to show for it. How do you calculate this rate and keep it as high as possible?

A perceived lack of fair or competitive compensation is a major reason for employee turnover, and ‘compensation’ includes more than a person’s take-home pay packet. It pays to understand the varied ways you can compensate employees—including comp time—and how to do so while staying within the law.

This article was originally published on April 13, 2020, and was updated on Sept. 29, 2023. Virtual team bonding activities like fun icebreaker questions are a great way to knock down virtual walls and help teams get to know each other.