Teams | Collaboration | Customer Service | Project Management

How Customer Service leaders can manage remote teams better

What's the best way to manage a remote Customer Service team? Support leaders, Oliver Jackson and Tina Baljian discuss how Geckoboard has helped them manage distibuted teams, and keep everyone align around the metrics that matter – no matter where they are in the world.

Understanding & Leveraging Employee Experience Tech

The significance of prioritizing employee experience cannot be ignored. Employee experience technology, a catalyst for fostering a productive work environment, has been gaining remarkable momentum. According to a recent survey, a staggering 83% of companies are now considering employee experience improvement, recognizing its profound impact on In this blog post, we’ll see the huge potential of employee experience tech, offering insights into how it can shape the future of work.

7 top benefits of digital public services for citizens and governments

Digital public services are becoming a reality for citizens in many different countries. To harness the power of digitization, governments across the world are on a spree to leverage digital tools and virtual platforms to automate the delivery of public services. For instance, the European Commission has set 2030 as the target to achieve complete digitalization of key public services.

The complete stakeholder mapping guide

Have you ever thought you had the green light for a project, only to have it blocked by an unseen decision-maker? One of the best ways to make sure you get buy-in from all the key players is through stakeholder mapping and analysis. No matter your seniority in an organization, you can innovate and drive change. But to do so, you need to understand the web of stakeholders whose buy-in you need to earn.