Teams | Collaboration | Customer Service | Project Management

teamwork

Utilization rate: How to calculate it (with real examples)

Mar 17, 2026 By Ben Brigden In Teamwork
Utilization rate: Summary & key takeaways Utilization rate is one of the most important metrics in professional services. But it’s often misunderstood. At its core, it shows how much of your team’s available time is spent on billable work. Get it right, and you have a clear view of revenue potential, team capacity, and operational health. Get it wrong, and you risk missed revenue, delivery delays, or team burnout.
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teamwork

What Is Project Scope Management? (Definition, Process, and Examples)

Mar 17, 2026 By Ben Brigden In Teamwork
Project scope management: Summary & key takeaways Project scope management is what keeps a project honest. It defines exactly what will be delivered, sets clear boundaries around the work, gains agreement from stakeholders, and controls changes so the project does not quietly grow beyond what was promised. In this guide, I will show you the key documents that hold scope together, including the scope statement, Work Breakdown Structure (WBS), and scope baseline.
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IT asset management: Track and manage employee devices directly in Zendesk | What's New

Mar 17, 2026 By Zendesk In Zendesk
Employee support issues often tie back to the devices people rely on every day. But asset details don’t always live where tickets do. IT asset management in Zendesk gives internal service teams a single place to track and manage employee devices alongside support tickets. Teams can view asset details like status, ownership, location, and related ticket history, helping agents resolve issues with more context and less back-and-forth. IT specialists and asset managers can even assign devices and manage inventory all within Zendesk.
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asana

How one marketer saved 4 hours of manual work with AI Teammates

Mar 17, 2026 By Asana In Asana
The hardest part of a planning offsite isn't always the planning. It's translating that clarity, energy, and momentum into actual projects after everyone has left the room. For Sheila Head, Head of Marketing Operations at Asana, that translation work used to cost an entire work day. "The real work happens as soon as you wrap up the notes and assign action items and get people actually working on the initiatives you all aligned on," said Sheila.
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asana

Asana catches security risks before anyone writes a line of code with AI Teammates

Mar 17, 2026 By Asana In Asana
Security is what makes it possible to build and ship software with confidence. But in fast-moving engineering teams, it can drift into an afterthought—a final hurdle before launch rather than a voice at the table from day one. Varun Prusty, staff security engineer on Asana's security architecture team, believed it didn't have to work that way, so he built something to prove it.
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we360 ai

No More Guesses: We360.ai's Dashboards Show What's Happening Now

Mar 17, 2026 By guest contributor In We360.ai
In the complex world of business, leaders are constantly striving for clarity. We make strategic decisions, allocate resources, and set ambitious goals, often relying on a blend of experience, intuition, and historical data. But what if you could move beyond educated guesses and truly see what’s happening within your organization, right now?
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