Teams | Collaboration | Customer Service | Project Management

How to Measure Productivity Across Remote and Office Teams

Fair employee productivity measurement across remote and office teams comes down to one definition of output, one metric set, and one system applied to both groups, with every comparison made by role rather than by location. When the same standard runs everywhere, the argument about who works harder disappears and the conversation shifts to what actually got done.

The Agentic Pivot: Why the work around code matters more than ever

AI is accelerating implementation. The engineering teams who benefit most will connect context, orchestration, and accountability across the work around code. AI can now help engineers turn ideas into working code in minutes, but software delivery has always been more than just producing code.

Best PSA software for agencies and consultancies in 2026

Best PSA software for agencies and consultancies in 2026 - ranked and compared. If your sales sit in one tool, projects in another, and billing in a third — while your actual profit margins disappear into a spreadsheet — this video is for you. Professional Services Automation (PSA) software pulls project delivery, resource planning, time tracking, billing, and profitability into one system so you can see whether client work is making money WHILE it’s happening, not at month-end.

Meet Zendesk Contact Center: The direct path to an agentic contact center

Great customer service should feel effortless, like magic. Yet legacy systems and bolted-on AI leave support teams trapped in complex mazes of disconnected tools, missing context, and endless ticket transfers. Meet Zendesk Contact Center: Your direct path to an agentic contact center designed for complete resolution, not just routing. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

PSA implementation: the margin-safe go-live map for services teams

Most PSA projects get sold as a software install and fail as an operating-model change. The license is the easy part. The hard part is whether utilization, rate cards, and project margin still disagree with each other after go-live — quietly, for weeks, while leadership plans as if the numbers are real. That is what PSA implementation has to solve. You are not swapping task boards.

7 best agency software tools for billable teams (2026)

Most “agency software” lists still rank task boards. Billable agencies need something different: a system that keeps multi-client delivery, capacity, and commercial truth on the same page while the work is still moving. I work at Teamwork.com. Earlier I ran delivery on the agency side — concurrent accounts, retainers that looked fine in the pitch deck, and resourcing grids that went stale by lunch.

7 best IT consulting software tools for 2026

There's a specific kind of dread that hits when two senior consultants are double-booked on different client programs and nobody noticed until the standup. The board looked green. The utilization report looked "fine." The week was already lost. I work at Teamwork.com now, and before that I spent nine years running client delivery at agencies.