Teams | Collaboration | Customer Service | Project Management

What data can teach us about the 'Great Resignation'

In 2021, people quit their jobs at record rates and it’s a trend showing no signs of slowing. Buddy Punch reviewed government data, news reporting, and academic studies to reveal insights on how the “Great Resignation” is impacting the U.S. workplace. It’s tempting—fair, even—to question how roughly 33% of the workforce could be so willing to forfeit employment and a steady income amid the current climate of economic uncertainty.

What is App Fog? How do I solve it?

Messaging apps are meant to be simple, but the sheer volume of them can be overwhelming. You speak to Gran on Facebook because, let’s be honest, that’s the only app she knows how to use. Then we have Lucy over on Instagram. Your friends are split between Signal and Telegram. The family group chat is on WhatsApp, where you can’t get a word in edgeways. Your longtime work friend Jonathan keeps in touch via LinkedIn. All things work related go via email… and so on.

Rocket.Chat listed as a preferred collaboration platform for the public sector by the Swedish Government

Digital transformation in the public sector is already a reality. More than ever, public sector organizations are becoming aware of their need for digitalization. Even so, change is not always easy since public-sector organizations have high standards and specific requirements for online solutions. Data privacy is government agencies’ top concern; they’re the ones that should set the bar when it comes to protecting users’ information.

Essential features of a Workforce Management Software - Workstatus

Don’t know what essential features to look for in the right #WorkforceManagementSoftware? If Yes, then consider yourself lucky to find this video. Here are some of the features that can help you streamline your business and help in improving overall ROI - Workstatus comes with all the above and many more features to assist you in your day to day team and project management. Your team stays on time and completes projects on time, within budget. Workstatus features are fully customizable as per business needs as well.

OneDesk - Auto Routing

Auto routing can be achieved easily and efficiently with OneDesk's workflow automations. Learn how to automatically assign incoming tickets by round-robin, as well as how to route tickets received from a specific customer in this video. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

What to Say to an Angry Customer - 6 Quick Tips

When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. In customer care cases, it’s important to be professional yet empathetic, and always remember the purpose of customer support, uplifting your customers and driving retention.

A guide to the Blue Ocean Strategy

Looking for a way to align your business goals, improve your internal processes, and refine your strategy? If the answer is “yes,” a balanced scorecard could be just what you need. When used correctly, a balanced scorecard helps businesses identify the best growth opportunities. It focuses on a range of different business areas, allowing leaders and managers to align their goals and keep employees on the same page, no matter what their role is in the company.

Plot Diagrams: Why They Matter and How to Create One

Every writer knows the terror of the blank page. You can have a whole cast of fully fleshed-out characters, a vivid setting, and an awesome idea. But what do you do after you type “Chapter 1”? If your stories always lose focus once you start working on them, you might need to do some planning first. A plot diagram keeps you from getting lost while you tell your story. It’s like a map you can follow on your expedition through the lands of creativity.