Teams | Collaboration | Customer Service | Project Management

“Quiet quitting” is a rising trend in today’s workforce. A Gallup survey from 2022 estimates that at least half of US workers may qualify as quiet quitters, and likely higher for workers under 35. Quiet quitting is not just a buzzword. It’s real and affecting the productivity and company culture of millions of businesses, not just in the US but worldwide. In this article, we’ll explain what quiet quitting is, along with five strategies you can implement to reduce the rate.

Transactional emails are automated emails triggered by a user (or group of users) taking action on your web or mobile application. Some examples include password reset emails, confirmation emails for purchases or reservations, welcome and onboarding emails, and shipping notifications.

‍ We360.ai, a workforce analytics software, has successfully secured funding of Rs. 6.5 Cr in the Pre-Series A round. The round was led by Real Time Angel Fund along with participation from majority of their existing investors including SucSEED indovation fund , GSF accelerator, ah! Ventures , Hem Angels. This round of funding is a testament to We360.ai's potential and the confidence it has garnered within the industry.

Properly learning how to manage a help desk is crucial for the success of any organization, both internally amongst its different departments, and with external customers. Smoothly operating one is no easy ride; it requires juggling multiple tasks and coordinating diverse teams.

If you have a large support team, it can be difficult to maintain complex workflows. In an ideal world, your team would easily distribute tickets to the people who know how to handle them best – with no time lost unnecessarily bouncing support tickets between different agents or departments. Without the right tools, teams have to use cumbersome and costly workarounds to route tickets to the right places.

A comprehensive knowledge base is an essential piece of any 21st-century support operation. But implementing it is just the first step – maintenance comes next. The best way to maintain your knowledge base is by harvesting support agents’ collective knowledge – but they’re often swamped and enabling their contributions can be a huge operational hurdle. Fortunately, you can easily capture content using the Zendesk Knowledge Capture app, which helps agents in three key ways.

Are you curious about how performance evaluation can impact employee productivity and organizational success in today’s fast-paced business world? Want to know why many companies are adopting employee monitoring as a powerful tool for accurate and objective performance assessment? Stay tuned as we delve into the importance of employee monitoring for performance reviews!

Hello there, everyone! Let’s get into an issue that has recently been trending on the internet. We’ve all heard of Elon Musk, the real-life Iron Man, rocket scientist, and electric car pioneer. When Musk speaks, the entire world pays attention. And recently, he made some statements regarding working from home that left many of us perplexed. Working from home, according to Elon, is “morally wrong.” Isn’t that a bold claim?

A refrain that I hear often these days is that the pandemic forever changed the way we work. And yet, just three years later, it’s not uncommon to see companies requiring their workforces to be in-person full time, in large part because it’s easier for business leaders to revert to the circumstances with which they’re most comfortable and familiar.

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. At the same time, chatbots are solving a very real problem taking place today: of a decrease in available customer service agents and positive customer experiences due to an economic downturn. Some of the biggest corporations in the world are experiencing layoffs.