Teams | Collaboration | Customer Service | Project Management

Employee wellness and the employee experience have quickly become a major focus for many organizations since the onset of the pandemic. In a 2020 survey by Spring Health, 76% of U.S. employees reported that they were experiencing burnout. With such a dramatic majority of employees suffering from symptoms of burnout, encouraging a healthy work-life balance and making efforts to reduce employee burnout should be a top concern for companies.

Customer support staffing is like a never-ending game of Jenga. If you’ve got a team of customer support reps who are all aligned on how best to help your customers and have experience doing just that, you’ve got an excellent foundation for resolving customer queries. But if you take out just a few of those reps – if they leave, get promoted, or are out sick for an extended period – then your support provision suddenly looks much less stable.

Now you can get OneDesk to automatically create an item for you as a result of an automation.

As businesses emerge from a pandemic year, cybersecurity concerns are necessarily top of mind . Companies face expansive cybersecurity threats on many fronts, prompting 75 percent of business leaders to view cybersecurity as integral to their organization’s COVID-19 recovery. They undoubtedly face an uphill battle. Surging ransomware attacks and increasingly deceptive phishing scams are attracting national attention, while more than 500,000 cybersecurity jobs remain unfilled in the US alone.

A VPN, allows remote employees to create a secure traffic connection to the corporate network. These connections essentially tunnel from a computer or mobile device through a VPN server, often through the public Internet. VPN technology has been around since the mid-1990s, but its usage is now going mainstream due to Covid. As Covid accelerates, it means new monitoring challenges for IT amid a high VPN adoption.

How to create an environment that encourages people to join, participate, and learn.

Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes. But last year, businesses of all types were forced to restructure business plans and adapt to a changed world nearly overnight. Suddenly, the value of agility became more obvious than ever. But agility isn’t just something you need during extraordinary circumstances like a global pandemic.

Enterprises need to monitor for productivity and adjust quickly to avoid misusing their time. Start improving the productivity of your enterprise with these 6 productivity hacks!