Teams | Collaboration | Customer Service | Project Management

The role of Workforce Management in building future-ready support

2 years into the pandemic, the business landscape has changed with the speed of light. While 74% of professionals expect remote work to become standard, managing a distributed workforce has its unique challenges. Overseeing disjointed teams and handling resource crunch has led to fragmented data, frustrated agents, and poor customer experience. This has made companies ask themselves whether they are ready for the future of work?

How to Develop Leadership Skills (The Right Way)

Leadership skills are important for anyone who wants to be successful. Especially, as a manager, these skills will help you to reach your goals, and those of your team. However, how can you effectively develop leadership skills? Is there a guidebook to follow? Some type of IKEA-build-your-leadership-skills manual? Let’s find out! For starters, can we explain what is leadership with an exclusive concept? Are all leaders the same? Is leadership set in stone? No, no, and no.

15 Best Quotation Tools To Kick-Start Your Projects | Scoro

It used to be that there was an app for everything, but nowadays there are often hundreds of tools offering to solve your problem. We’re bombarded with options, which makes it nearly impossible to feel confident in your decision. And when it comes to quotation software, it’s no different. This is why it’s so important to consider whether you’re looking for a point solution, or whether a more holistic approach would be more time- and cost-effective.

Top 5 Tools with a Redmine Time Tracking Integration

Redmine is a web application with flexible project management features. While this may help plan your team’s workflow, the app has limited time tracking features. But can you use Redmine’s task management features and track time efficiently at the same time? The answer’s a yes! All you need is the right Redmine time tracking integration.