Teams | Collaboration | Customer Service | Project Management

Performance Management Software: What You Need to Know About?

Want to know all about performance management software? You are on the right page. According to a 2019 Work human Analytics & Research Institute survey, 55% of employees said yearly reviews didn’t boost their performance. In the same survey, experts identified that 53% of employees said that performance reviews didn’t show the work they do. That’s why you need to redefine your yearly review policies if it is not working for you.

How To Create an Attendance Policy (Free Template)

Running a bit late? Overslept or got caught in traffic? It happens to the best of us. In fact, over 1 in 4 workers (29%) admit to showing up to work late at least once a month. While the occasional late start is understandable, chronic absenteeism and tardiness significantly drain productivity—The CDC estimates that absenteeism costs U.S. employers $225.8 billion annually, or $1,685 per employee! In this article, we’ll explore how to develop a reasonable attendance policy.

Supercharge productivity and real-time agent insights with Zendesk WFM

Track team progress, identify trends, pinpoint areas needing improvement, and make data-driven decisions with real time information - all while empowering agents to see and manage their schedules right inside Zendesk. Enhance your team's potential by streamlining team management and improving agent experiences with Zendesk WFM. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Streamline staffing with automated scheduling in Zendesk WFM

Reduce scheduling time with automated schedules based off your forecasted needs. Say goodbye to time wasted on manual scheduling and ensure optimal staffing coverage with a seamless agent experience inside of Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Harnessing the power of reporting with Zendesk WFM

From understanding strategic metric trends to uncovering coaching opportunities, Zendesk WFM reporting enables you to quickly identify areas for action and gain insights into how to elevate your team's performance. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Predict the future with AI-powered forecasting in Zendesk WFM

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

The secrets of better meetings: An interview with Miro's Way of Working Lead, Dom Katz

With dispersed teams across the world and a slew of new technologies to connect us, the way we work together is changing. While asynchronous work is on the rise and meeting time is on the decline, the time spent in meetings — and how people spend that time — remains divisive.

Asana tips: 4 ways to reduce manual work

If you had to guess, how much time do you think you spend on manual work? Looking back, it doesn’t alway feel like a lot, because “manual work” can take so many different forms: setting up documents, routing work, creating reports—the list goes on. But manual work is a huge contributor to work about work, the busywork that takes up 60% of every workday.