Teams | Collaboration | Customer Service | Project Management

"More insight in minutes than we'd ever had" #Shorts #CustomerSupport #ZendeskReporting

Zendesk Explore is powerful - but it wasn't built for live visibility. Kris Parker at Tithe.ly needed data accessible on any device, easy to understand at a glance. With Geckoboard, the team had more insight in minutes than they'd previously had at all.

New Templates in Miroverse: June 2026

In June 2026, our community published 194 new templates to Miroverse. Creators leaned into big moments and everyday workflows alike — from World Cup-themed sweepstakes and retros to AI adoption playbooks, workshop briefing tools, and agile health checks. Miro Flows showed up throughout the month, powering everything from workshop briefing summarization to career-in-innovation workshops. Below, you’ll find the top templates and creators from June 2026 — plus an AI workflow spotlight.

A Manager's Guide to Diagnosing Low Team Productivity

When output drops, most managers reach for the wrong tool: assumption. "People aren't focused." "They're doing too much at home." "This person is slacking." These guesses feel like answers, but they're really just hunches dressed up as diagnosis - and acting on the wrong one makes things worse. You crack down on a team that's actually drowning in process, or you add headcount to a team whose real problem is a broken handoff.

What Is the Value of Consulting When Everyone Can Build?

Anyone can spin up a working prototype in an afternoon now. So what's a consultant actually for? In this session of Reframe, Miro's webinar series for consultants and agencies rethinking client work in the age of AI, Rory Keddie makes the case that consulting's value hasn't disappeared — it's moved. From scarcity to abundance, from delivering to co-creating, from billing hours to owning outcomes.

Tracking deliverables in Jira as a Product Manager | How I Atlassian

Tired of being your team's "status bot"? In this video, a Product Manager shares how she stopped chasing updates over DMs and started using Jira to keep her team aligned, so she can focus on what actually matters. Here's what you'll learn: How to centralize launch tasks in Jira as work items How to organize your backlog and pull priorities into sprints How to use work item comments so your team self-reports progress.

7 best software for tracking project profitability (2026)

Before I joined Teamwork.com, I directed client accounts at agencies, and the most uncomfortable meeting of every month was the profitability review. We'd pull time out of one tool, costs out of another, and rates out of a spreadsheet someone updated when they remembered to. By the time the numbers lined up, the project was already over, and so was any chance to fix it. That's the real problem with most "profitability tracking." It tells you what happened after you can't do anything about it.

How to forecast project profitability before work starts

There's a Reddit thread that's currently ranking for this exact topic, and the whole premise is that project profitability is "basically a guess." I get why people feel that way. But forecasting profit before you start isn't fortune-telling, it's a repeatable calculation you can run on any project in about an hour. This guide walks through the five-step method I used in my agency days to predict a project's margin before a single hour is logged.

IPC Expands Compliance and Recording Capabilities With Strategic Partnership With Luware

IPC Systems announces strategic partnership with Luware that expands access to Luware Recording, a cloud-based compliance recording platform for financial institutions. The collaboration adds a new layer of capture, retention, and supervisory support across all voice and collaboration environments, helping firms modernize communications without compromising regulatory oversight.

From Idea to Evidence: Validating Innovation at AI Speed

Most teams can generate ideas all day. The hard part is knowing which ones are actually worth building. In this session of Reframe, Miro's webinar series for consultants and agencies rethinking client work in the age of AI, Todd Reily (Founder, RightThing.io) shows what AI-native innovation actually looks like in practice — live, on a Miro board, working through a real product case study from idea to validated evidence.