Teams | Collaboration | Customer Service | Project Management

AI agent customer journey report: Visualize conversational paths, optimize performance | What's New

The AI agent customer journey report helps teams visualize how customers move through AI-powered support experiences from start to resolution. Using an interactive conversation journey map, teams can identify successful automation paths, uncover where escalations happen, and spot opportunities to improve AI workflows. Filter by AI agent, channel, or use case to better understand how automated experiences perform across customer journeys.

Jira for AI-native software development

Jira is the new system for AI-native software development. Turn ideas into agent-ready technical specs with Jira Planner. Assign work to any agent, including Claude, Cursor, GitHub Copilot, Jira Coding Agent, and more. Track, review, and iterate on agent output in one place. Scale agentic work with by automatically assigning tasks to coding agents.

Sovereign communications platform: how to choose one

‍ A sovereign communications platform gives your organisation control over where its communications data lives, who can access it, and how it is protected. Getting that right matters more than it appears. Sovereignty in communications comes down to one thing: being in charge of your own data. Organisations manage that control in different ways.

Enterprise AI Governance: Key Frameworks and Strategies

Enterprises want AI technology capabilities without the chaos. They want developers using AI to ship faster, analysts leveraging AI for insights — but within boundaries that prevent data leaks, compliance violations, and reputational damage. This is impossible for many companies because traditional IT governance doesn’t fit the modern AI landscape. Processes designed for predictable software with defined behaviors break down when applied to systems that generate unpredictable outputs.

Data Security Tips for Remote Workers: Best Practices to Protect Sensitive Data

Data Security Tips for Remote Workers are essential for protecting sensitive business information in today's hybrid and work-from-home environments. As cyber threats continue to evolve, remote employees must adopt strong cybersecurity practices to safeguard company data, devices, and online communications.

Impact of 5G on the Future of VoIP: Benefits, Challenges & Business Trends

Voice over Internet Protocol (VoIP) has already transformed business communication by replacing expensive traditional phone lines with internet-based calling. Companies of all sizes now rely on VoIP to reduce communication costs, support remote work, and improve customer service. However, as digital workplaces continue to evolve, users expect more than just affordable calls-they demand crystal-clear audio, instant connectivity, seamless video conferencing, and AI-powered collaboration.

Build an HR AI Agent in 20 Minutes (No Code) That Automates Workflows (Step-by-Step)

In this step-by-step tutorial, I'll show you how to build a No-Code HR AI Agent using Workativ AI in under 20 minutes. Instead of creating a simple HR chatbot, you'll learn how to build an AI agent that can answer employee questions, automate HR workflows, retrieve live HR data, and complete tasks across your HR systems. We'll create a complete HR AI Agent from scratch, connect it to BambooHR, deploy it inside Slack, and test real employee scenarios like Parental Leave, Benefits, and Newborn Dental Plan Enrollment.

Organise your chats your way with Sections

If your All Chats list has grown to the point where finding anything feels like work, you're not alone. A long, flat list of rooms and DMs doesn't scale — the important conversations get buried, the noise is always visible, and keeping on top of it all requires more effort than it should. Introducing sections!

Full Buddy Punch Demo: An In-Depth Walkthrough of the Platform

Trying to decide whether or not Buddy Punch is right for your business? This 10-minute, in-depth Buddy Punch demo walks you through every aspect of the platform so you can see exactly how it will work for you and your team. Discover the many features you'll get access to: from time tracking and payroll to attendance reports, GPS tracking, and employee scheduling. We cover it all in great detail while showing you how everything works inside of the actual software.

Employee Theft Statistics 2026: What Numbers Say About Trust, Temptation, and People We Hire

There’s an old temptation buried in every workplace, and it rarely announces itself with a bang. It shows up as a supply closet that’s never inventoried, a spreadsheet quietly adjusted after everyone else has gone home, or a company card that slowly begins to feel less like a business expense and more like a personal allowance. Nobody wakes up one Monday and decides to become a thief. It happens one reasonable-sounding exception at a time.