Teams | Collaboration | Customer Service | Project Management

Understanding the Privacy and Security Implications of OpenAI's Apple Messages Plugin

OpenAI's new Apple Messages plugin gives ChatGPT access to the Messages application on a Mac. Once enabled, users can ask ChatGPT to find conversations, summarize them, draft replies, and send messages. That has understandably raised questions about what it means for iMessage privacy. The starting point is understanding what the plugin does and, just as importantly, what it doesn't do.

Workstatus Changelog | What's New in This Sprint

A lot can change in one sprint. This time, we’ve made Workstatus cleaner, simpler, and stronger - from a redesigned reporting experience to major backend improvements. Here’s what you’ll find in this video: Redesigned Reports - See what’s changed across Expense, Project & Task, App & URL, Weekly, Time Off Transaction, and Attendance reports. A More Consistent Experience - Updated typography and visual improvements across billing, subscriptions, settings, and more.

3 tips every internal communicator needs to hear ft. Carolyn Clark, Simpplr

Internal communications is evolving fast — and the communicators who stay ahead are the ones rethinking how they work, not just what they produce. Carolyn Clark, Simpplr's VP of Communications and EX Strategy, shares her top 3 tips for modern communicators: from leading with context over content, to leveraging AI in your comms workflow, to getting into the strategic rooms where decisions get made.

Group approver: Assign approval requests to a team | What's New

Say goodbye to approval bottlenecks by assigning requests to a group instead of a single individual. With group approver, any member of the designated group can review and complete the approval—so requests move forward faster. The first group member to respond becomes the recorded approver, and all members receive notifications and visibility in Agent Home. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

When (And How) to Make Your First Operations Hire

As an owner or managing director, you often assume ops responsibilities by default. But that’s a short-term solution. One that inevitably leads to problems and burnout as the business grows. And being overwhelmed often leads to rushing your first ops hire. Then, instead of being able to fix problems, your new team member gets stuck firefighting. Hire strategically instead, with our seven-step process.

Why every employee device is a security risk and how to close the gap

The office perimeter is gone. Work now happens on laptops in living rooms, phones on home Wi-Fi, USB drives passed between desks, and screens left unlocked in co-working spaces. None of that sits behind the firewall your IT team spent years building. Most security budgets still protect the network far better than they protect the device at the edge of it, and that gap is where endpoint security risks quietly build up.

ServiceNow AI Agent Guide: IT, HR, Setup & Pricing

ServiceNow AI is no longer just about Virtual Agent. Today, its AI stack includes Virtual Agent, Now Assist, AI Agents, AI Agent Studio, and Otto—covering everything from conversational self-service to autonomous task execution. For IT and HR leaders, the real question is not whether ServiceNow can use AI.

Turn Meeting Notes Into Action Items Automatically with Miro AI

Messy meeting notes never turn themselves into action. In this video, we show you how to select your notes in Miro, choose your output format, and let Miro AI generate a structured task table, system diagram, or decision document in seconds, with ownership, deadlines, and context all intact. From chaotic session to clear next steps. Without the hour of cleanup afterward. Subscribe for more productivity tutorials that transform how your team collaborates.