Teams | Collaboration | Customer Service | Project Management

Timeboxing is a simple but efficient time management method where you set an allotted time to work on a task, then evaluate your progress afterward. This gives you valuable control over your schedule. Because the timeboxing technique is so versatile, you can apply it to both project management tasks and your day-to-day to-do lists. We’ve all had that 30-minute task that spirals out of control and takes up a whole day’s work.

Top performing teams don’t see innovation as a luxury, but as an imperative to stay relevant and successful in the hyper-competitive business world. They know that innovation takes more than a set of good ideas. It requires intent, infrastructure, institutional knowledge, and ingenuity to bring those ideas to life. In this second installment of our four-part series on challenges to innovation, we’re focusing on the organizational hurdles that can hinder progress within a company.

If you work in the field of Information Technology, you know issues are bound to arise sooner or later. Whether it’s a hardware malfunction or a software glitch, problems can impede the normal functioning of your IT systems, causing delays and frustration for your team and customers. This is where the ITIL Problem Management Process Flow comes in handy.

Living in a digital world, our concept of community transcends geography to include the virtual spaces from which we connect, share, learn and grow. Zendesk has held to this same notion of community for many years, as Partners in our ecosystem seek one another’s expertise across industries, technologies and languages.

It’s fair to say that the Zendesk Marketplace is buzzing with app activity. In my four years as Marketplace Operations Manager, the number of apps available has skyrocketed from 927 to 1,542 – that’s a leap of more than 600! And it’s not slowing down. We’re currently adding 200 to 300 net apps per year, which begs the question: with so many great options vying for customers’ attention, how can you make your app listings stand out? First things first.